Talking Retail Grocery and product news for independent retailers
The app launched its partnership with NFRN in May 2020 when six stores trialled its delivery and collection services, including a contact-free in-store shopping solution that enables customers to skip queues by scanning QR codes and barcodes to add products and checkout seamlessly.
Ilann Hepworth, managing director of Jisp, said: “It’s a fantastic achievement that we are very proud of, as we go from strength to strength with the Federation. Retailers are starting to recognise the benefits of our solutions with the increasing number of orders coming through every day, and we are definitely fulfilling our mission on becoming the big voice for small businesses.”
Stuart Reddish, national president of NFRN, added: “Helping members to make money, save money and find easier ways of doing business will always be at the heart of every decision that the NFRN takes and we are proud to have reached this important landmark.”
NFRN retailers have seen an increase of more than 400% in sales since their launch with Jisp, as well as over 500% increase in items per basket, compared to the industry average.
Jacqui Dales, the owner of London Road Bakery in Boston, Lincolnshire, said: “We’ve been very happy with our journey with Jisp so far. We’d been taking home delivery orders over the phone for the past year, but Jisp is so much more efficient to use. The system is very user-friendly both for customers and for us in store.
“The customer service that we’ve received from the Jisp team has been really outstanding and they have patiently added lots of our own products to the system. We are a bakery so produce a lot of items from scratch, and it is great to be able to have them available on the app and gives us a real point of difference.”
