Making stores a safe haven for their communities

The trade body is encouraging retailers to sign up to the Women’s Night Safety Charter. The charter started in London, but has been extended to more cities, aiming to help women feel comfortable and confident when walking around at night.

Simple steps that retailers can take include:

• Saying hello to everyone who comes into your store – acknowledge customers so you both know that each other are present
• Keeping your store well-lit into the evening – show people that you are open and operating
• Engaging with your community on social media – having an online presence will increase familiarity with people in store
• Being aware of helpline numbers – call 101, 999 or your local Safer Neighbourhood team.

ACS chief executive James Lowman said: “Local shops play a vital and positive role in their communities and we know retailers are committed to ensuring the safety of colleagues and customers in-store.

“In many cases, convenience stores may be the only business operating when its dark and the surrounding areas may be quieter, leading customers to feel vulnerable.

“We are encouraging retailers to think about some of the steps they can take to send a powerful message to the communities that they serve and demonstrate that convenience stores are a welcoming and safe place to be.”

This time of year can also be very difficult for people dealing with domestic abuse.

ACS is supporting the Safe Spaces campaign with thousands of posters sent to retailers, allowing them to highlight where their nearest safe space is, as well as promoting discreet resources that customers can use to recognise and report domestic abuse. Safe Spaces are located in pharmacies and banks, chosen because of their private consultation areas for customers.

More information about Safe Spaces can be found on the UK Says No More website.