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How technology can drive meaningful engagement between store staff and shoppers

Inside Retail

Consumers shopping in physical stores are seeking a more personalised and relevant engagement with retailers today, based on their needs and desires – they want more than conversations with sales associates merely trying to sell them something. Store associates are lucky if they can engage beyond ‘How can I help you?’

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The power of Invisible PR in retail

Inside Retail

Simulating real-life scenarios allows retailers a deep understanding of how their Invisible PR initiatives translate into tangible customer interactions. Employee engagement and development: The frontline staff represents the brand and plays the crucial role in shaping the customer experience.

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The key to better boards? More women with hands-on retail experience

Inside Retail

A 2016 survey by the National Retail Association found 40 per cent of full-time managers in the industry across Australia were female with around 1700 in CEO or managing director roles. In contrast to Wirth’s brief engagement with Myer, Amanda Bardwell has worked with Woolworths Group for 23 years, including as head of marketing.

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How Dubai sportswear giant GMG aims to crack the Southeast Asia market

Inside Retail

GMG is a Dubai-based company with distribution rights for more than 120 global brands in the Middle East and Southeast Asia, and a portfolio of multi-brand retail chains across sports, food and beauty. He noted that creating a fun and engaging customer experience is central to its strategy in the Southeast Asian market. “We

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4 More Key Design Considerations To Create Captivating Displays for Restaurants, Retail Environments, and Cannabis Dispensaries 

Show Best

Modular displays that can be rearranged easily offer flexibility in keeping the space fresh and engaging. Highlight: An adventure-themed airport retail chain, No Boundaries , sought Showbest’s expertise in creating modular displays that allowed for seamless reconfiguration to accommodate changing product lines and seasonal promotions.

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“A big vote of confidence”: Why Walmart’s store upgrades are key

Inside Retail

Beyond “functional but basic” With that being said, Saunders does believe that Walmart’s upgrades are a step in the right direction to maintain the big-box wholesaler’s edge in the retail industry. Walmart wants to create a more aspirational and engaging shopping experience. At present many stores are functional but somewhat basic.

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Here’s why Mosaic Brands’ CEO believes retail training drives success

Inside Retail

Mosaic Brands, the business behind some of Australia’s biggest womenswear retail chains — Noni B, Millers, Rivers, Katies, Autograph, Rockmans, beme, W.Lane and Crossroads — is giving frontline retail staff the opportunity to gain a Certificate III or Certificate IV in Retail through a new online training program.