Retail Focus

SEPTEMBER 5, 2022

Online retailers could learn a lot from the bustling online casino industry when it comes to keeping customers engaged. Online Casino Industry is Designed for Engagement. Indeed, introducing iGaming-inspired elements could boost engagement on shopping pages and give customers a reason to keep coming back for more.

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Customer Engagement Engagement Form Promotion 130

Retail Times

FEBRUARY 29, 2024

Online food delivery and takeaway app, Foodhub, has improved conversions and reduced basket abandonment, partnering with MoEngage, the insights-led customer engagement platform. Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides!

Customer Engagement 52

Customer Engagement Engagement 52

Retail Times

FEBRUARY 15, 2023

Online food delivery and takeaway app, Foodhub.co.uk, has doubled conversion rates to 40% while improving new customer activation times, partnering with MoEngage, the leading insights-led customer engagement platform.

Customer Engagement 52

Customer Engagement Engagement 52

Scrube

JANUARY 23, 2024

Modular displays have emerged as a game-changer, offering flexibility, cost-effectiveness, and enhanced customer experiences. In the world of retail, the ability to adapt and evolve with shopper behavior and changing times is paramount.

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Layout Customer Engagement Display Engagement 52

Inside Retail

FEBRUARY 21, 2024

Consumers shopping in physical stores are seeking a more personalised and relevant engagement with retailers today, based on their needs and desires – they want more than conversations with sales associates merely trying to sell them something. Store associates are lucky if they can engage beyond ‘How can I help you?’

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Engagement Layout Perspective Shopping 130

Retail Times

MARCH 21, 2023

Superficial personalisation persists as a key customer engagement bugbear for European shoppers, risking retailers lost revenues and loyalty, the latest research from insights-led customer engagement platform, MoEngage, revealed.

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Customer Engagement Engagement 40

Retail Focus

SEPTEMBER 28, 2022

Austria’s second-largest telecommunication brand, Magenta Telekom, has boosted digital engagement, growing app use and interactions by 150%, thanks to a solution from MoEngage, the leading insights-led customer engagement platform.

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Engagement Customer Engagement Social Media Strategy 130

Inside Retail

DECEMBER 14, 2023

The challenge is striking a balance: an overly robotic chatbot might reduce the level of engagement that companies are seeking. This often frustrated customers, who struggled to ask a question in a way the bot could understand and answer. To combat this, chatbots could be programmed to be more factual and less human-like.

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Retail Times

MAY 14, 2021

By Mike Barclay, senior director of European operations for MoEngage, an insights-driven customer engagement platform.

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Customer Engagement Engagement 103

Retail Times

SEPTEMBER 22, 2023

Unilever-owned fine food and gourmet ingredient brand Oswald, has partnered with MoEngage, the leading insights-led customer engagement platform, to power personalised, omnichannel engagement at scale to drive customer interaction and performance.

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Engagement Customer Engagement Line 52

Inside Retail

APRIL 10, 2024

According to a survey by Twilio, 51 per cent of brands admitted they struggle, while 46 per cent said they are having difficulty turning data into customer insights.

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Customer Engagement Balance Consumer Engagement 283

Retail Times

MARCH 30, 2023

Research from Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, shows that investment in customer engagement is a key driver of revenue growth.

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Engagement Customer Engagement 40

Inside Retail

SEPTEMBER 7, 2023

Likewise, retailers are expected to increase their investments in this space to enhance customer engagement and reach a wider audience. The post Australia’s social commerce market tipped to top $2.67 billion this year appeared first on Inside Retail.

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Marketing Social Media Customer Engagement Expansion 264

Retail Focus

OCTOBER 10, 2023

MoEngage , the leading insights-led customer engagement platform, has announced that AVON, Virgin Experience Days and LOUNGE will be among its keynote speakers at #GROWTH Summit London , the event that showcases the leading voices and sharpest minds in marketing and commerce.

Customer Engagement 147

Customer Engagement Engagement Marketing Strategy 147

Inside Retail

AUGUST 27, 2023

By personalising your campaigns, automating your follow-up, and communicating to customers in the post-sale stages, you’re building a two-way relationship with your customers. There are plenty of ways you can optimise your customer engagement this BFCM. Get in front of your customers (or in their pocket).

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Strategy Customer Engagement Engagement Social Media 243

Retail Times

SEPTEMBER 27, 2023

European consumers are in “open relationships” with brands, akin to the concept in personal interactions, according to the latest research from Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands.

Engagement 40

Engagement Consumer Customer Engagement Concept 40

Retail Times

OCTOBER 11, 2021

Revolution Beauty’s fast-fashion approach to beauty sees it launch products weekly, with a highly engaged influencer and customer base involved in spreading the word.

Engagement 52

Engagement Customer Engagement Fashion 52

Inside Retail

FEBRUARY 8, 2023

Many retailers are using digital technology to invest in experiential retail, to entice people back into stores, where they can engage and entertain them, giving them a reason to stay beyond the time it takes to buy something. This will be the key to success offline in the future. Thinking about going digital?

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Engagement Display Tailored Customer Engagement 233

Retail Focus

APRIL 18, 2024

This solution allows retailers and brands to take ownership of post-sale communications and deliver branded delivery updates as well as customer engagement and re-targeting opportunities at the moment shoppers are most likely to engage with branded communications, between checkout and delivery.

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Merchandising Management Customer Engagement Engagement 147

Inside Retail

MARCH 14, 2024

On any given day, there could be 150 million calls in and out of Twilio happening around the world, with the company’s customers including global appliances brand Electrolux, US ride-hailing service Lyft, and motor vehicle maker Toyota.

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Customer Engagement Engagement Concept Consumer 246

Inside Retail

NOVEMBER 14, 2022

He says it is essential retailers adopt an omnichannel approach, so that online and offline do not compete with each other but work in a hybrid approach complementing each other and driving customer engagement. Personalisation is a key to engagement.

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Engagement Customer Engagement Strategy Promotion 289

Retail Focus

JUNE 6, 2022

MoEngage , the insights-led customer engagement platform, today announced that it has raised USD $77M in Series E funding. Earlier our engagement approach was very traditional, but with digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital.

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Management Customer Engagement Engagement Expansion 147

Inside Retail

DECEMBER 10, 2023

“These emails are no longer just a nice-to-have – they need to become a key part of your customer service strategy.” Weave in promotions for related products and loyalty program benefits, converting every email into an opportunity for additional sales and engagement. Ready to explore the Klaviyo and Starshipit integration?

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Strategy Flow Engagement Customer Engagement 290

Retail Focus

NOVEMBER 7, 2023

This novel approach engages all the senses and elicits powerful emotions, transforming retail spaces into sanctuaries of connection, innovation, and individuality. They are creating hyperphysical retail experiences that engage multiple senses, foster community, and appeal to Gen Z consumers.

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Engagement Customer Engagement Layout Display 147

Inside Retail

JANUARY 12, 2023

Brand engagement beyond the transaction; FMCG brands should identify what products have higher engagement. However, due to social commerce’s targeting capabilities, even typically lower engagement categories (for instance, paper foils and wraps) can find their people. This is something of a holy grail, particularly in FMCG.

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Social Media Beauty and Health Engagement Customer Engagement 264

Inside Retail

JANUARY 5, 2023

It will enable Nike to extend the reach of its workout program while enhancing brand visibility, and provide Netflix with highly engaging content. While she says that customer data will be carefully mined for insights, she believes that NTC’s primary function will be to maximise customer engagement.

Customer Engagement 244

Customer Engagement Engagement Consumer Strategy 244

Inside Retail

AUGUST 10, 2022

She has led the business through a period of rapid growth while creating a long-term expansion plan centred around customer engagement. O’Shannessy joined Adore Beauty last year as the first non-founder CEO in the company’s history. She was ranked first in Inside Retail’s Top 50 People in E-Commerce report.

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Customer Engagement Expansion Engagement Strategy 263

Inside Retail

FEBRUARY 15, 2022

Returning customers delivered 71 per cent of the revenue ordering at least three times per year. Higher levels of customer engagement, conversions and user retention followed by the scaling of native iOS and Android apps contributed 5.6 The company is on track to launch its private label skincare line in the fourth quarter.

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Line Planning Customer Engagement Engagement 246

Retail Focus

AUGUST 4, 2022

Pre-pandemic, engagement with global environmental issues was mired in a false sense of security and widespread apathy. Brands were unsure how to authentically drive their environmental agenda, and customer engagement was hampered by sporadic profiling.

Engagement 162

Engagement Customer Engagement Curate Retail Design 162

Retail Times

APRIL 24, 2024

Brands will struggle to scale their video usage and harness critical customer engagement opportunities if they can’t overcome post-production challenges according to the first Cloudinary Global Video Survey of web developers, marketers and other business leaders across 15 countries.

Customer Engagement 52

Customer Engagement Engagement Other Marketing 52

Retail Focus

MARCH 7, 2023

Customers can test and try all sporting category equipment, footwear, and apparel from top brands such as Adidas, Kettler, Hoka, and Puma. At the heart of the store concept is a new ‘hub’ where customers engage with SPORT 2000’s team of experts for a conversation starter, sharing stories, and picking up the best advice.

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Concept Expansion Engagement Outdoor 182

Inside Retail

JANUARY 15, 2024

Although these three brands operate in very different retail sectors, Li, Piper and Pearson agreed on a few common tactics for effectively engaging with the Gen Z consumer, from focusing on and enhancing the in-store shopping experience to learning how to “share the pen” with this younger, social-media-savvy shopper.

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Social Media Engagement Consumer Artistic 246

Retail Focus

DECEMBER 8, 2021

The report highlights the vital role customer loyalty programmes have played throughout the Covid-19 crisis, and how the pandemic-induced acceleration of eCommerce looks set to usher in a wave of brand loyalty innovation over the next three years. said Attila Kecsmar, CEO & Co-founder of Antavo. Predicted to be worth $15.5

Customer Engagement 130

Customer Engagement Engagement Planning Marketing 130

Inside Retail

AUGUST 14, 2023

This helps employees connect and engage with the vision of the organisation. Investing in a comprehensive, self-led learning and development program empowers employees to drive their own career development and learn in ways that will benefit the organisation and their customers while playing to their own strengths and desired career goals.

Engagement 130

Engagement Strategy Customer Engagement Marketing 130

Retail Times

APRIL 9, 2024

In London, the heart of the UK’s economy and culture, businesses continuously strive for standout strategies to engage wider markets. The digital sphere has become a battlefield for visibility and customer engagement. Having a solid online presence is no longer a luxury but a necessity in this digital age.

Customer Engagement 45

Customer Engagement Engagement Strategy Marketing 45

Retail Focus

JUNE 22, 2023

Original research of over 1,000 UK shoppers by ADvendio showed the impact of customer engagement via traditional advertising was diminishing, with UK shoppers saying they ignore over half (56%) of digital advertising they see, while 54% of search ads also go unnoticed by UK consumers.

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Curate Consumer Advertising Social Media 130

Parcel Pending

SEPTEMBER 30, 2021

A successful reward program not only reinforces the purchase decision for an existing customer but can also bring a new customer (or customers) into the fold. Starbucks customers, for example, feel engaged with its annual free birthday drink. The Rewards of Rethinking Your Loyalty Program. Parcel Pending.

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Customer Retention Engagement Form Social Media 52