Remove 2021 Remove Engagement Remove Shopping Remove Tailored
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Is technology the answer to wrapping up 2021 in style?

Retail Focus

Supply chain issues and pandemic-related shortages continue to impact retailers worldwide, while the ever-accelerating shift to online shopping has left gaps in the high street – with House of Fraser the latest big name to announce it is closing its Oxford Street store in January. . Despite this, there are some bright shoots of recovery.

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The future of retail: Five consumer drivers for success in 2021 & beyond

Inside Retail

They love their money, they love their engagement with their brand, they love them returning to their store. You must make shopping with you memorable and fun. The Reject Shop announces a 45-minute delivery option. I think shopping should be fun and memorable – and that’s what’ll make me do it more and more.

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Deep dive: What social commerce looks like around the world

Inside Retail

Social commerce – shopping on social media platforms – is expected to reach US$1.2 In the US, social commerce is anticipated to double to US$80 billion in annual sales between 2021 and 2025, putting the US second only to China in social commerce, although China outsells the US by a factor of 10. trillion ($1.9

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How digital signage and kiosks can help stores match the online experience

Inside Retail

Having embraced digital shopping channels during the pandemic, Australian consumers have become well used to the personalisation and tailored content offered online. Retailers need to reflect the tailored and personalised experience of online, but in-store.”.

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Adapting to customer behaviours in 2022

Inside Retail

At the end of 2021, foot traffic was still down by nearly 51 per cent when compared to pre-pandemic levels. . Adapting to this ‘new normal’ is crucial if you hope to maximise engagement with your customers, and like the ‘old normal,’ there are several strategies that you can deploy to stay top of mind.

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Business Growth through Digital Transformation: The Case of Premium and Luxury Brands

Retail Focus

At the heart of this digital revolution, premium and luxury brands, renowned for their heritage, craftsmanship, and exclusivity, find themselves at a fascinating crossroads (Open access Goverment 2021). Video calls, chat, or interactive apps are available for customers to engage with brand representatives or stylists.

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Why Innovative Loyalty Card Programs Can Significantly Improve Customer Retention & Engagement

Parcel Pending

In addition to previously mentioned data, 73% of survey respondents reported that they shopped more with retailers with which they have a reward program membership. Starbucks customers, for example, feel engaged with its annual free birthday drink. 2021 Premium Loyalty Data Study [Report]. 2021, April 29). 2021, July 28).