Remove 2020 Remove Customer Retention Remove Shopping Remove Strategy
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Why Innovative Loyalty Card Programs Can Significantly Improve Customer Retention & Engagement

Parcel Pending

Savvy retailers are updating their customer loyalty programs to increase customer satisfaction and ensure customer retention. The lure of loyalty cards remains the same since its inception: it’s more cost efficient to retain an existing customer than it is to acquire a new customer. 2020, February 9).

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Welcome to the new customer experience

Inside Retail

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Revolutionising loyalty programs.

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Making 2023 Successful for Retailers: A Conversation Between Leaders Discussing Technology, Tips & Timing

RetailMinded

Director of Relationship Marketing Strategy, Merkle, a dentsu company. Using their customer Sonos as an example, John continues to explain the benefits of automated technology. “In Another concern for merchants is customer retention because – let’s face it – the retail landscape is competitive.

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Yes, the Customer Experience Still Matters: Here’s Why

Parcel Pending

The COVID-19 pandemic has transformed many areas of our lives, including the way we shop. While we now have to wear masks and practice social distancing, there’s one thing that hasn’t changed: the need for retailers to consistently deliver a great customer experience. In fact, it was up by 52% in 2020 4.

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Solving the Problem of Last-Mile Delivery to the Customer

Parcel Pending

In-person shopping is not dead. Retail stores continue to play a big role in the customer experience, bringing in impulse purchases, acting as brand builders, and efficiently traversing “the last mile” to get purchases into the hands of consumers and improve their customer retention rate. Curbside Pick-up. prediction 3.

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Solving the Problem of Last-Mile Delivery to the Customer

Parcel Pending

In-person shopping is not dead. Retail stores continue to play a big role in the customer experience, bringing in impulse purchases, acting as brand builders, and efficiently traversing “the last mile” to get purchases into the hands of consumers and improve their customer retention rate. Curbside Pick-up. prediction 3.

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Challenger Brands Are Failing On Online Delivery – Things Must Change 

RetailMinded

It’s not a stretch to say that t oday’s ecommerce market is fraught with fulfilment issues, and t hese widespread errors and delays mean shoppers are missing out on vital deliveries, leading to greater levels of disappointment and mistrust in online shopping. . Online Demand Is Causing Costly Errors .