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Welcome to the new customer experience

Inside Retail

Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. Creating cohesive customer experiences.

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Is the DTC business model dead, or just evolving?

Inside Retail

Analyzing over 80 different rigorous peer-reviewed studies on DTC, we discovered a few common insights that prove the DTC model isn’t dead, it’s just evolving and, in fact, it could still be a great way for smaller brands to build customer engagement. Engaging with customers directly online is particularly appealing for new brands.

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Meet Sugar: The “anti-establishment” beauty retailer Indian consumers crave

Inside Retail

Strengthening our retail footprint by enhancing the retail marketing and visual merchandising experience, our product line, and our product distribution is going to be of prime importance,” Singh said. The company has also deployed a unique user interface for its brand owned app to drive education-led engagement. “As

Consumer 130
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Locals rebuff invaders: Inside Vietnam’s convenience stores war

Inside Retail

In 2017, FamilyMart’s president Koji Takayanagi conceded the company was losing money in Vietnam (as well as in Indonesia and Thailand). By October 2019, South Korean companies were described by Korea Bizwire as “engaged in a fierce battle with Japanese rivals” in Vietnam, which it likened to a “post-China” market.

Marketing 130
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Shopping centre developments back on the rise

Barber Design

Great news for retailers this week – as Retail Week reports that new shopping centre developments in the UK are going to hit a four-year high in 2017. Marking the biggest spike in development since 2013, the anticipated growth will see more than 2.7 million sq ft of floor space open for business next year.

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Retailing in India: Rise and Shine Through

VMS

Its market size, $75 billion USD as of 2017, was expected to reach $100 billion USD by 2025, growing with a compounded annual growth rate of 5.6 Added to this is the fact that the pandemic has brought about a paradigm shift in the use of digital touchpoints to access and engage with this typically highly tactile service.

Jewelry 83
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“A big vote of confidence”: Why Walmart’s store upgrades are key

Inside Retail

As Neil Saunders, managing director and retail analyst at GlobalData, told Inside Retail , “Having produced a string of good numbers over the past few years, Walmart is currently one of the stars of the retail market.” In 2022, Walmart accounted for approximately US$500 billion in retail sales. billion in 2017.

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