Inside Retail
JUNE 28, 2021
In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.
Inside Retail
AUGUST 3, 2022
It all started back in 2017, when Eremyan was helping a friend make a documentary about the future. If your shop does not look like a shop, I think that’s the way to go, as these new ways to engage your customers are the best gateway towards creating lasting memories for brands and products,” he said. An idea was born.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Parcel Pending
JANUARY 21, 2022
Whether shoppers purchase via web, mobile app , or social media, customers are looking for an easy, frictionless, and consistent experience across all channels. In fact, they are willing to pay as high as 13% to 18% more for a product or service, provided they receive an excellent customer experience. 2017, January 3).
Parcel Pending
OCTOBER 22, 2021
There’s a direct correlation between customer retention and employee retention. Happy employees feel more engaged, stay longer, and over deliver on customer service. As the late Tony Hsieh, former CEO of Zappos once said, “ Customer service shouldn’t just be a department, it should be the entire company.”
CRP
JANUARY 27, 2023
The first opened in Milan in July 2017, followed by a second location in Shanghai. Unboxing not only supports brand storytelling, but also drives customer loyalty and the opportunity to go viral. The result is a truly high-quality unboxing experience that keeps customers engaged and excited for their next shipment.
Expert insights. Personalized for you.
221 
Let's personalize your content