June, 2021

The Department Store dilemma

Retail Focus

Unfortunately for many department stores, the pandemic has been a final blow in the battle with online retail, spiralling real estate costs and difficulty serving up physical retail that is consistently experiential, engaging and adaptable.

foster + partners transforms los angeles’ historic tower theatre into an apple store

Design Boom

the apple tower theatre encompasses one of apple's most significant restoration projects to date, taking over the historic los angeles' location.


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Trending Sources

Ferrari unveils glossy lifestyle concept store designed by Sybarite


London architectural studio Sybarite has paid tribute to Ferrari 's legacy in the car brand's lifestyle concept store, which features a scarlet glass wall that recalls a racetrack and a terracotta facade that nods to its Italian heritage.

Amazon launches resale platform in Australia

Inside Retail

Amazon Australia is getting into resale with the local launch of Amazon Warehouse – the online giant’s storefront for pre-owned and open-box items across a range of products.

Nisa retailers introduce new £5 frozen deal

Talking Retail

Nisa retailers are today (23 June) introducing a new £5 frozen deal. The offer is supported by dedicated in-store POS, as well as activity on Nisa’s consumer-facing website and social media pages.

PetSmart, DoorDash Partner for Same-Day Delivery


Last-mile logistics company DoorDash (San Francisco) and specialty retailer PetSmart (Phoenix) have announced a partnetship to facilitate on-demand delivery of pet supplies and accessories across almost 1500 PetSmart locations in the U.S., according to a press release.

Selfridges launch Garden Centre

Retail Focus

Today, 21 June, Selfridges launches its Garden Centre, a playful response to a boom in outdoor appreciation, as part of Good Nature, Selfridges’ creative theme for 2021.

More Trending

Clearpay hits 2m UK customers in two years and celebrates very first UK brand campaign

Retail Times

Clearpay, a leader in “Buy Now, Pay Later” payments known as Afterpay outside the U.K. and Europe, has announced it has reached two million active UK customers, showing the continued rise of the BNPL service as it reaches its second anniversary in the UK.


Australia’s disloyal shoppers: most will change brands to save money

Inside Retail

Aussie consumers’ loyalty is primarily influenced by the price tag, however emotional connection and ethical values will become key loyalty drivers, according to a consumer research by Emarsys. .

Nisa partners introduce new £5 frozen deal

Talking Retail

Nisa has unveiled its latest frozen deal, which offers five branded products for £5, providing a savings of up to £9.28 off the RRP.

Retail Workers Quitting at Record Rate: “My Life Isn’t Worth a Dead-End Job”


Nearly 650,000 people left their retail jobs in April, the largest single-month exodus of retail workers in more than 20 years, The Washington Post reports.

Onitsuka Tiger Opens its World’s Largest Flagship Store on London’s Regent Street

Retail Focus

Onitsuka Tiger has opened their new flagship in London. The site is Onitsuka Tiger’s largest-ever store and has a prestigious Regent Street location.

Lost a Sale? It All Started With How You Greeted Your Customer

Retail Doc

Greeting a customer is the most important thing you can do right. or wrong in a brick and mortar retail store. I'll cover that shortly, but first picture it. Retail Sales Training

How will slot machines fare in an ever-changing online gambling environment?

Retail Times

It has been 25 years since American businessman William Scott launched the world’s very first real money online casino. In the early years of online gambling, classic table games like poker, baccarat and roulette were the most popular with players.


KFC Australia delivers “standout” result in FY21

Inside Retail

KFC Australia has led the growth of its local operator, Collins Foods, as more and more Aussies turned to convenience and brands they trust during the last year. According to Collins Foods’ CEO Drew O’Malley KFC Australia was its “standout performer” in FY21, with same-store-sales growth of 12.9

Britvic sponsors major rugby tournament

Talking Retail

Britvic Soft Drinks has signed a sponsorship deal with Rugby League World Cup 2021 (RLWC2021), a 61-match event kicking off on 23 October. Pepsi Max will become the official soft drinks of the event, with further support from Gatorade as the official sports drink.

The Future Of Agile Workspace And Designing For Different Personality Types

All Work

What does “agility” mean in relation to today’s workplace environment, and how could it manifest itself 50 years from now? Workspace design experts Diana Pisone from Ted Moudis Associates and Kelly McEachern from Perkins&Will took part in a Q&A with Allwork.Space.

Harrods unveils dedicated sportswear room on its redeveloped menswear floor

Retail Focus

Harrods has unveiled its newest menswear space, a unique 4000 sq. space dedicated to the athletic pursuits of Harrods menswear customers.

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5 Critical Skills How To Coach Retail Salespeople

Retail Doc

The opportunities for coaching retail employees are huge and exemplified in this brief story. Retail Sales Training Employee Management retail employee

How retailers can use personalisation to compete with Amazon

Retail Times

E-commerce expert Alexander Graf explains why Amazon’s astonishing figures shouldn’t make retailers despair—but start getting personal. Comment Opinion Time Amazon Spryker


Myer Melbourne attracts biggest CBD sale in 13 years

Inside Retail

Myer’s Melbourne store is at the heart of the biggest local CBD retail transaction in 13 years, and the largest one in 2021.

Unsung Heroes entry deadline extended

Talking Retail

The deadline for entries to Unsung Heroes, which recognises convenience store owners and staff members who ‘go the extra mile’ to help their customers and local communities, has been extended. The initiative, organised by partners Independent Retail News and Nisa, will now close on 30 June.

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U.S. Retail Sales Down Slightly in May


retail sales dipped 1.3 percent last month as the effect of the stimulus checks on consumer spending fades, reports CNN. The automotive sector was to blame for much of those losses as car sales dropped 3.7 percent according to the U.S. Census Bureau. Without auto sales, May numbers would be down 0.7

ZARA launches St David’s regional concept store

Retail Focus

St David’s Cardiff is celebrating the launch of a new 36,500 sq ft regional flagship store for global fashion brand ZARA on 3 June.

Retail Sales Training: Ask This Question To Handle Objections

Retail Doc

When looking to handle objections, you have to ask one more question to really get to the heart of the matter. Retail Sales Retail Sales Training handling objections

Why it works: regular testing is the best protection against retail disruption

Retail Times

There’s a sense of expectation around the country because, despite a four-week delay, we’re on the cusp of returning to a normal post-COVID-19 life.

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NSW announces five-year plan to phase out plastics

Inside Retail

New South Wales has become the latest state to commit to ditching single-use plastics, announcing a $356 million five-year plan which could see lightweight plastic bags, disposable cutlery, cotton buds and more cut out by next year.

Margiotta opens second East Lothian store

Talking Retail

Edinburgh’s largest family-run convenience store operator is to open its second East Lothian shop in Gullane on 23 June after securing £430,000 funding from HSBC UK. The funding has helped the retailer buy the Hall Crescent premises and finance the refurbishment of the property.

IRDC 2021: Discover Retail Inspiration in the Heart of Denver


Leave behind the conference room setting for an urban adventure in a city known for its active, outdoor lifestyle and 300 days of sunshine annually.

Zürcher Kantonalbank reimagines the banking experience for the new era

Retail Focus

Dalziel & Pow developed a new strategic vision for Zürcher Kantonalbank in response to evolving customer needs and aspirations, the exponential growth of digital platforms and tools, and the changing attitudes towards traditional advertising and marketing channels.

Retailers, It's Not All About How Neatly Your Merchandise Is Stacked

Retail Doc

I walked into a fully stocked and displayed upscale retailer. There were four of us in the store but it seemed void of employees. Retail Hiring Retail Sales Training

Hobbycraft helps artisan colleagues launch their own product ranges

Retail Times

Inspired by Dragon’s Den, Hobbycraft set up a panel of its senior management team for its ‘Artisan’ colleagues to pitch their product ideas with the chance to have their own ranges sold at Hobbycraft. Retail News Retailer News Hobbycraft

SDA launches ad campaign to support minimum wage boost

Inside Retail

SDA, the trade union representing shop and warehouse workers, has launched an advertising campaign calling on the government to boost the minimum wage on July 1. .

Spar Scotland trials fruit campaign with SGF Healthy Living Programme

Talking Retail

Spar Scotland is launching a new campaign with The SGF Healthy Living Programme (HLP) where participating stores will give out free fruit to children to encourage them to eat more fruit and enjoy a healthier lifestyle.


SPARC Group Completes Eddie Bauer Acquisition


Authentic Brands Group (New York), owner of fast fashion brand Forever 21, and SPARC Group (Lindhurst, N.J.) have completed their acquisition of outdoor retailer Eddie Bauer, according to Fashion United.

Employee-first tech could transform the retail experience chain

Retail Focus

The employee and customer experience are intrinsically linked. But are we equipping our retail staff with the right tools they need to take it to the next level? .

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7 Critical Tips for Specialty Retailers in the Amazon Era

Retail Doc

Before I share how specialty retailers can survive and thrive, a question. Retail Sales Customer Service cash flow visual merchandising