Thu.Apr 21, 2022

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Trivago fined $44.7 million for misleading travellers

Inside Retail

Online travel booking company Trivago has been ordered to pay $44.7 million in penalties by the Australian Federal Court for misleading consumers over hotel prices. The court found that in January 2020, the company deceived consumers through misleading misrepresentations of hotel room rates on its website and in television advertisements. . Trivago had used an algorithm to determine which travel booking site paid the highest cost-per-click fee and highlighted them on its website.

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GRIDSERVE opens new Electric Forecourt® in Norwich

Retail Focus

GRIDSERVE , the tech-enabled sustainable business that runs the GRIDSERVE Electric Highway – one of the UK’s leading electric charging networks, today opens a new state-of-the-art Compact Electric Forecourt® in Norwich. The first-of-its-kind EV experience facility delivers the latest charging technology, supplied by 100% renewable energy, and helps to pave the way for mass EV adoption well ahead of the 2030 ban on new petrol and diesel cars.

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David Jones launches clothing resale program

Inside Retail

Department store David Jones has launched a re-sale clothing initiative called Reloop in partnership with fashion rental company GlamCorner. The service works by allowing customers to opt-in to ‘re-commerce’ their purchases at a later date on the website. The platform will provide customers with the option to resell, rent, repair or recycle their clothes.

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Harrods opens fourth standalone beauty store in Bristol

Retail Focus

Harrods has opened H beauty Bristol, the brand’s fourth standalone beauty store in the UK, this time located in The Mall, Cribbs Causeway. The 25,300 sq.ft. space brings together a diverse portfolio of must-have products and exceptional services from over 86 international beauty brands for customers to enjoy. The store is an experiential playground, where beauty novices and experts alike can discover some of the industry’s most forward-thinking and vibrant brands as well as stock up on their fo

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Lush launches a 24-hour vending machine

Inside Retail

Cosmetic brand Lush has opened its first 24-hour vending machine, located in Coal Drop’s Yard at King’s Cross in London. . Lush said it aims to provide customers with a distinctive retail experience by allowing them to purchase its products at any time of the day. . The machine is shaped like a circular kiosk. Customers walk around to and view the products, which include wrapped gift boxes.

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Multi-dimensional, story-telling design for South Korea’s largest, luxury department store

Retail Focus

A strong addition to South Korea’s new generation of luxury, retail destinations opened its doors at the end of 2021 to high acclaim. Lotte enlisted London luxury retail designers Shed , known for a distinctly contemporary and progressive international design style, to reimagine a ‘different kind’ of department store, Lotte’s first major project in 7 years.

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Queensgate in full swing with 2.5m Puttstars regional debut

Retail Focus

Puttstars, the innovative indoor mini-golf brand operated by the Hollywood Bowl Group, has selected Queensgate Shopping Centre in Peterborough for a regional debut location, set to open later this year. . Puttstars has expanded its portfolio across the UK since its launch in March 2020, with the Queensgate site set to be the brand’s fifth location.

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‘A fundamental shift’: Fashion Week celebrates plus-size design

Inside Retail

Plus-size labels will take the runway in a dedicated showcase during Afterpay Australian Fashion Week (AAFW) in May, headlined by international supermodel Robyn Lawley. Six designers will come together in The Curve Edit showcase, including 17 Sundays, Saint Somebody, Embody Women, Vagary the Label, Harlow, and Zaliea, each offering sizes 12-26. “In my years of being a custodian of Australian fashion, I can say that the diverse nature of talent I’m seeing is better than ever.

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First look: new British Library exhibition explores five centuries of breaking news

Design Week

A new exhibition at the British Library puts the spotlight on the news – who makes it, what makes something newsworthy, and the increasingly contentious issue of truth and trust in the media. Breaking the News spans five centuries of the news industry, looking not just at physical newspapers but also radio, television, all the way up to the internet and social media.

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Life at the top: How to balance work and life as a retail leader

Inside Retail

For many working professionals, the ultimate goal of their career is to make it to the top of their organisation. Being the chief executive, or the founder of a successful company, is often where ambitious people see themselves reaching their full potential. However, the work that goes into reaching the top job very rarely stops when you get there: and if anything, the added responsibility and stress can make it even more important to find ways to balance a person’s professional and personal lif

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Global digital sales fall for first time in nine years, Salesforce quarterly Shopping Index finds

Retail Times

International tech firm Salesforce has today released its latest quarterly Shopping Index covering Q1 of 2022, which reveals how after several quarters of consecutive growth in online shopping, a combination of inflation (up 12% in March), supply chain issues and economic insecurity have caught up with consumers’ purchasing power.

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The five steps for having tough conversations

Inside Retail

Many leaders avoid tough conversations. As a result, they contribute to mediocrity and perpetuate an unsatisfactory status quo. They leave other people unaware of the problems and challenges that are theirs to solve and make progress with. My work has focused on revealing the differences between more extraordinary leaders, and the average, typical, ho-hum leadership we tolerate in our daily lives. .

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Common Self-Service Kiosk Questions

Frank Mayer

Editor’s Note : This blog post has been recently updated to reflect the most current industry news. Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. With this rise in interest comes more inquiries about everything from payment options and ADA compliance to software integration.

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Retail appointments of the week

Inside Retail

PAS Group CEO Eric Morris to lead newly merged Brand Collective. After 17 years as CEO of PAS Group, Eric Morris has a new job: heading up the third-largest fashion retail group in Australia following PAS Group’s merger with Brand Collective. Operationally effective as of 26 April, the group is known as Brand Collective and includes 26 apparel and footwear brands and 15 character licences and more than 3000 employees.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Seventeen per cent of retailers try to hide their return policy in the depths of their website, survey shows

Retail Times

Retailers are bleeding money from e-commerce returns, an estimated £5.2 billion a year on average, but they could be bridging the gap by actually lengthening returns policies and returning money back faster to attract more business.

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VIDEO: How My Muscle Chef pivoted from gym bros to everyday Australians

Inside Retail

Earlier this year, ready-made-meal business My Muscle Chef launched a personalised fitness program in partnership with Fitness First and Good Life Health Clubs in order to give its customers the push they may need to lose weight. The My Muscle Chef Weight Loss Program gives customers access to the business’ ready-made-meals, as well as a gym membership, app-based workout guidance, expert advice and access to the business’ fitness community.

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Concord

Retail Design Blog

The whole space is structured by an oval. Students learn in this oval room and build up relationship. Lake blue.

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Emperor Champagne plans physical expansion following strong online growth

Inside Retail

Online wine destination Emperor Champagne is revamping its e-commerce site and subscription service, Champagne Club, as it gears up to open its first physical stores. According to Emperor Champagne founder and chief executive Kyla Kirkpatrick, the business has been scouting potential store locations in Sydney and Melbourne. “It’s a massive undertaking.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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The Return-To-Office Is Both Divergent And Divisive. What Does That Mean For Design?

All Work

Throughout the pandemic, our collective yearning for the return to a pre-pandemic “normalcy” has only ever seemed to drift further from our grasp. Now, work is hybrid and flexible, which brings a mix of hospitality-rich amenities and broadcast studio capabilities to the workplace. John Sadlon of Perkins&Will walks us through this period of adaptive exploration.

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Woolworths launches compostable produce bags in SA

Inside Retail

Woolworths has unveiled locally made compostable fruit and vegetable bags across its stores in South Australia. . The business believes the switch can help divert 70 tonnes of plastic waste from landfills each year. The compostable bags can be discarded in home DIY compost pits or in the council-provided green bins for garden waste. The organic bags are made in South Australia by Biobag and will be available across the retailers’ fruit and vegetable departments along with reusable nylon bags, av

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United Colors of Benetton, Milan

Retail Store Windows

This brand is a blast from the past. Do they even exist back in the UK anymore? During its heyday this brand absolutely rocked the high street with its provocative-style campaigns although it appears to have dwindled, probably for most of this century into a virtually non existent brand. This is a shame of course. We did actually have to scan around to research what has even happened to this brand and just everyone says the same thing.

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UK’s No.1 premium milkshake brand, Shaken Udder, launches ‘on-the-go’ ambient range

Retail Times

The new ambient range, comes in 330ml bottles, ideal for impulse purchases. They’re available in Chocolush, Vanillalicious and Strawberries & Cream. The ambient range has no compromise on delicious taste, while avoiding the need for any preservatives.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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More than half of UK consumers won’t order online if returns policies aren’t clear

E Delevry

Retailers are missing out on sales by not making returns policies clear, with nearly a fifth hiding their policies on their website. It means that retailers are losing an estimated £5.2 billion a year on average, according to a new survey from Sendcloud. The survey of the top 100 retailers in the UK suggests 17% of retailers are making returns policies hard to find and more than half (67%) of UK consumers said they wouldn’t order at an online store if the return policy wasn’t easy to find.

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Green Narae large art brushes hone in on children’s creativity

Design Wanted

The aim of the project is to help support children in their quest for creativity. “I wanted to avoid the long form of the existing brush,” […]. The post Green Narae large art brushes hone in on children’s creativity appeared first on DesignWanted.

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The most popular casino games in 2022 so far

Retail Times

Online casino gaming is becoming increasingly popular as the choice, availability and quality of games continues to improve. The global online casino and betting market is now estimated to be worth $227 billion US dollars, a figure that is growing year on year.

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Cun FF Yang Xuewan l Love is Color – MUSHI Photography Art Space

Retail Design Blog

Different from the common photography space, Cun FF has integrated eight different functions as the art gallery, wedding dress, men’s.

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Signature Brands adds Soho Street Cocktails to growing portfolio

Retail Times

Leading drinks agency, Signature Brands, has added Soho Street Cocktails which specialises in premium small-batch craft cocktails to its growing portfolio. Through this exclusive distribution deal, Signature Brands will look to bring Soho Street Cocktails further into the UK market.

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Holiland Lab Nanjing designed by Sò Studio, featuring “cross upside down” with inspirations from astronomical experiment

Retail Design Blog

When Sò Studio was approached by Holiland to propose a new spatial design for Holiland Lab that is different from.

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Two thirds of UK adults are concerned about the outlook for the environment, Accenture shows

Retail Times

Ahead of Earth Day next week, Accenture has an analysed consumers’ attitudes to spending two years on from the start of Covid. In its study of over 2,000 UK adults it found that two thirds of UK adults (64%) said they are concerned about the outlook for the environment - more than other issues including their own financial situation (54%) or their health (40%) or the health of others (47%).

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AMAZONIAN PURITY AND EXUBERANCE IN EVERY BITE

Retail Design Blog

We propose to capitalise on the value of authenticity through the U chocolate brand, with the U (You) as the.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.