Thu.Jul 22, 2021

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Lorna Jane fined $5 million for “predatory” anti-virus activewear marketing

Inside Retail

Activewear brand Lorna Jane has been fined $5 million over false and misleading claims it made last year that its of products protected against Covid-19. The judge called the business’ actions “exploitative, predatory and potentially dangerous”, according to the ACCC, which took Lorna Jane to court over the claims in December 2020. The marketing campaign was apparently overseen, signed off, and promoted by Lorna Jane chief creative officer Lorna Jane Clarkson.

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Feather and Black debuts physical showroom

Retail Focus

Dreams has opened the first bricks and mortar presence for Feather & Black, with a concept store opening in the Dreams Hedge End store. Despite a challenging year for retail more broadly, the opening in Hedge Ends marks the beginning of a new phase for Feather & Black as an omni-channel brand. Further growth is also on the horizon, with two additional standalone store openings planned for the brand this year.

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Trending Sources

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Breaking: NSW outbreak declared “national emergency”

Inside Retail

NSW state premier Gladys Berejiklian and chief health officer Dr Kerry Chant have declared the Sydney outbreak a “national emergency” and have called on the federal government to shift its vaccine strategy to focus on workers in the state’s most impacted areas in an attempt to get the delta virus under control. “There is no doubt that the numbers are not going in the direction we were hoping they would at this stage,” said Berejiklian.

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Visa undergoes brand refresh as company looks to cashless future

Design Week

Global payment technology company Visa has unveiled a refreshed brand as part of a “multi-year brand evolution” The updated look has been developed in collaboration with international branding and design consultancy Mucho. Established more than 60 years ago, Visa says this new move is in anticipation of “the future of digital commerce” A redrawn wordmark, updated colour palette and custom typeface feature in the new brand.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Myer picks up new national distribution centre in online, efficiency push

Inside Retail

Department store Myer has signed a ten-year lease on a new 40,000 sqm warehouse which will serve as the 120-year-old business’ new national distribution centre. The warehouse, situated in Ravenhall, Victoria, will serve Myer’s stores and online efforts, will hold over 100,000 SKUs, and is key to the next phase of the department store’s ‘Factory to Customer’ initiative – and is another important step in the ongoing ‘Customer First Plan’ according to chief executive John King.

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How to ensure a good design partnership

Design Week

“A lot of design partnerships begin in the pub after a pint or two, I find,” says designer James Webb, one half of the London-based studio Webb & Webb. “Of course,” he continues, “a lot of design partnerships end in this way too.” The design world is full of dynamic duos, but nurturing a design partnership can be hard work.

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Plan to crack down on tobacco smuggling welcomed

Talking Retail

Tougher sanctions to tackle the illegal tobacco trade have been warmly welcomed by the Association of Convenience Stores (ACS). The government has said it will introduce extended powers for trading standards officers as well as a new track and trace penalty for non-compliant products in the Finance Bill 2021/22. The plans follow a consultation launched.

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Three interesting ways retailers are using TikTok

Inside Retail

Despite TikTok being the most downloaded app worldwide in 2020 (and the first half of 2021), for many brands, the video sharing platform is uncharted territory. Compared to more established social media platforms, TikTok is still beefing up its solutions and services for businesses, and shopping functionality (outside of China) is still some way off.

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Retailers face shortages of stock and staff as self-isolation soars

Talking Retail

Independent retailers are facing stock shortages and absent staff as the “pingdemic” threatens to cause chaos. Deliveries have been badly affected in some areas, with retailers reporting both late and cancelled deliveries, partly down to the drivers having to self-isolate. Other stores are managing with fewer staff because some have been pinged by the NHS.

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Retail appointments for the week

Inside Retail

Oroton names new CEO. Luxury accessories brand Oroton has appointed Jenny Child as CEO, taking over from David Kesby, who is stepping down in October. Child was previously a partner at management consulting firm McKinsey and Co, where she worked for 14 years partnering with retail and consumer companies in Australia, New Zealand and the US to transform their businesses and accelerate their growth.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Walkers focuses on calorie count with latest campaign

Talking Retail

Walkers is set to launch a campaign to drive awareness of its 100-calorie or less multi-pack snacks. The campaign will go live on 31 July across TV, out-of-home and social media platforms, and in-store media. Each product’s logo will be merged with expressions of “surprise and delight” across the campaign assets. For example, Wotsits will. This story continues at Walkers focuses on calorie count with latest campaign.

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6 most commonly overlooked business cost savings

Inside Retail

In a quest to cut costs, many businesses inadvertently leave money on the table by overlooking legitimate savings or chasing false economies. From paying more than necessary to cutting budgets on activities that bring home the bacon, here are some of the most commonly overlooked savings in business to look out for in 2021: 1. Marketing waste. Advisors warn against cutting marketing budgets at the risk of plunging into obscurity.

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PHOTOS: Brilliant Remodel of El Palacio de Hierro Is a Gift to the Community

VMS

There are many faces to the sprawling metropolis of Mexico City, and wherever Palacio de Hierro (Mexico City) plants its flag, it always captures the nuances of each distinct locale. When the high-end retailer charged TPG Architecture (New York) with a collaborative effort with their in-house design team to redesign its existing store in the Perisur Mall, located in the southern suburbs of Mexico City, the mandate presented was clear and consistent.

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Three cool new ways Cue is helping customers shop from anywhere

Inside Retail

Never before have customers been so savvy, so time-poor and so bombarded with brands as they are now. Smart retailers understand that to cut through the noise, omnichannel excellence is the name of the game. Enter: Womenswear retailer Cue and its industry-first ‘Commerce Anywhere’ concept. “Commerce Anywhere is about giving people the ability to transact in everyday moments, whether they’re watching TV or using a smart device when they’re out and about,” explains Cue’s chief innovation officer,

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Shell to install hundreds of electrical vehicle charging points at Waitrose stores by 2025 as part of expanded partnership

Retail Times

Waitrose and Shell have today set out ambitious plans to grow their partnership, installing hundreds of electric vehicle charging points in the supermarket’s car parks and more than doubling the number of Shell forecourt shops where Waitrose food is available.

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Catch promotes chief commercial officer to newly created role

Inside Retail

Online marketplace Catch.com has appointed chief commercial officer Jason Bagg as its new chief marketing and commercial officer: a newly created hybrid role. Bagg, who joined Catch in early 2020, will take on leadership of the company’s marketing team while continuing to look after its customer strategy and loyalty programs. According to Catch, the new role will allow the company to form an end-to-end view of the customer’s journey, strengthening its customer focus and taking its customer exper

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Tiffany, Costco Settle 8-Year Lawsuit Over Counterfeit Rings

VMS

Tiffany & Co. and Costco have settled a long-running dispute in which the fine jewelry maker sued the warehouse chain and accused it of selling generic diamond engagement rings bearing the “Tiffany” name, Yahoo Finance reports. The settlement comes after a New York appeals court threw out a $21 million judgment that Tiffany won in 2017 following a jury trial.

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How cult brand Roxy continues to ride the surf wave

Inside Retail

Since its launch in Torquay, Victoria in 1990, Roxy has been a cult surfwear brand specifically aimed at supporting female surfers. Fast forward 31 years later and the business is continuing to empower women and connect with consumers. . In this interview, we chat with Roxy’s new creative and design director, Stephanie Micci, about how the surfwear industry is evolving and the process behind creating performance-driven swimwear.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Bed Bath & Beyond Unveils its Newly Remodeled New York Store

VMS

Bed Bath & Beyond (Union, N.J.) has unveiled its newly remodeled New York flagship which has been undergoing a renovation since last December, according to a company press release. Located at 620 6 th Avenue in New York City’s Chelsea, the store spans 92,000 square feet and features an improved customer journey, open sightlines and in-store digital touchpoints.

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Marketplaces face probe as ACCC continues to review digital platforms

Inside Retail

Amazon, Catch, Ebay and Kogan are under the regulatory spotlight as the ACCC continues its five-year investigation into digital platforms operating in Australia. Consumers, platforms and third-party sellers – from small businesses to major brands – are being invited to make submissions to the commission as it studies a range of potential issues potentially impacting open-market competition. .

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LAYER has created a voice assistant with a happy (or sad) personality

Design Wanted

Capsula Mini is LAYER’s attempt at making digital voice assistants, which are inexpressive and unhuman, expressive and more human-like. . Technology keeps evolving but voice assistants and digital companions like Siri, Alexa and Google still feel cold, unrelatable and ironically enough, unhuman. To combat this, creative design studio LAYER, which was founded by industrial designer Benjamin Hubert in 2015, has created a voice assistant capable of expressing sadness and joy. .

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Bluemercury Names New CEO

VMS

Bluemercury (New York) has named Maly Bernstein as its new CEO. She will begin in her new role Sept. 13. Based out of Bethesda, Md., she will report to Bloomingdale’s Chairman and CEO Tony Spring, and will be responsible for growth and strategy for stores and digital platforms, according to a company press release. She replaces Bluemercury Co-Founder Marla Beck who recently left the company.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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6 Reasons Why Marketing Through Social Media is a Must For Every Small Business

Snap Retail

If you are a small business owner, and you still haven’t established a social media presence for your business, what have you been doing? Social media have been taking the world by storm, providing growth opportunities for businesses and individuals that could potentially propel your profits beyond your imagination. For a person that has no experience in using these platforms, they may be confusing at the beginning.

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Local shopping boost set to continue after pandemic

Talking Retail

Scotland’s largest independent retail co-operative has thrown its weight behind the Scotland Loves Local campaign, designed to encourage local shopping. The move comes as research from one of the UK’s biggest banks predicted a boom in local stores as more consumers stick to shopping locally. The Scottish campaign’s aim is to nurture support for local.

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Three Ways To Enthusiastically Bring Employees Back To Work

All Work

Many employees are not feeling enthusiastic about returning to the office, and are bracing for the significant shift in lifestyle and routines that it will bring. By implementing wellness and meditation activities into the week, employees will provide unique experiences that employees otherwise would not have access to at home. This will stir enthusiasm for the workplace, while simultaneously providing employees with the peace and comfort they’ve been looking for during the past year.

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11 Memes That Only Visual Merchandisers Will Understand

VMS

The post 11 Memes That Only Visual Merchandisers Will Understand appeared first on Visual Merchandising and Store Design.

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Transhuman artist and AI-empowered poet? Sasha Stiles and the future of technology

Design Wanted

If you love big questions about the future of humanity, read this. Artist Sasha Stiles fuses art and poetry as she goes deep on existential matters. Digital immortality, cybernetic communication, machine learning, and what it means to be human—t he ideas and questions that inspire Sasha Stiles are complex but grappling them is what makes her work so fascinating.

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Retail Industry Awards 2021: multiples shortlist unveiled

Talking Retail

Iceland, Lidl, Morrisons and Sainsbury’s are battling it out for the title of Supermarket of the Year 2021 at the Retail Industry Awards. The news came as the category shortlists for multiple retailers and company-owned stores were unveiled today. Meanwhile, the Co-op and One Stop are in the running for the title of Convenience Retailer. This story continues at Retail Industry Awards 2021: multiples shortlist unveiled.

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Hogan, London

Retail Store Windows

We really do like this brand and their schemes. Even though the windows at this store in the Knightsbridge area of town are relatively small they always produce very high quality installations. Ok, well there is no narrative which we are aware of around the product here and it would be great to see the kind of approach which Tods do with their schemes however it is great to see that they actually care about their windows nonetheless.

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HFSS rules implementation delayed by six months, but ACS says stores still need more time

Talking Retail

The government has put back the date on which stores will have to apply new regulations on selling high fat, salt and sugar foods (HFSS) by six months. The new rules – which restrict where in the store you can sell HFSS food and ban multi-buy promotions – will now come into force in October. This story continues at HFSS rules implementation delayed by six months, but ACS says stores still need more time.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.