Tue.Jan 04, 2022

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RIP paper receipts: A new era of in-store customer experience

Inside Retail

Paper receipts are so 2021. A digitised era for Australian bricks-and-mortar retailers is here, and it’s transforming the customer experience by sending receipts directly to their bank app. Shifting away from paper receipts to Smart Receipts will enable retailers to turn the end of a transaction into the beginning of a personalised conversation. Being able to send itemised tax compliant receipts straight to a customer’s bank app enables smarter commerce, all while taking a positive step towards

Consumer 279
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Design in 2022 – what will graphic design look like?

Design Week

What do you think 2022 will hold for graphic design? The challenge of finding the balance between reflecting the moment we’re in and sharing daring imaginations of a different world to be. Graphic design is about communication, and a great deal of optimism, fluidity, inclusivity and wistfulness has been communicated by the brightly coloured, whimsically typefaced aesthetics of campaigns over the.

Design 142
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Walmart to hire over 3000 US drivers as it expands home delivery

Inside Retail

Walmart said on Tuesday it plans to hire more than 3000 US delivery drivers and build out a fleet of all-electric delivery vans to support its “in-home” grocery delivery service, its latest investment in its last-mile fulfillment network. The retailer, which said it has about 100 drivers at present, expects to be able to reach 30 million homes by the end of the year.

Planning 130
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Saga rebrands to focus on “experience rather than age”

Design Week

London-based studio SomeOne has rebranded over 50s company Saga, hoping to showcase a “more positive side of getting older” Saga was founded in 1951 and provides insurance, travel and financial services for those aged 50 and over. The strategy for the rebrand was informed by insights from Saga members, explains SomeOne co-founder Simon Manchipp.

Strategy 114
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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How Covid-19 changed the way we shop – and what to expect in 2022 and beyond

Inside Retail

Covid has dramatically changed how businesses and consumers behave. We’ve seen panic buying, the rise of the “homebody economy” and a strong shift towards contactless shopping. As we emerge from the worst of the pandemic, it seems the right time to reflect on the most important changes in consumer behaviour we’ve seen, and to make some predictions about COVID-19’s lasting and pervasive effects on how we shop.

Shopping 130
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Babybel moves into plant-based segment

Talking Retail

Babybel is rolling out a plant-based variant following “growing public demand”. Babybel Plant-Based will be available from early 2022, retailing at £2 for a bag of five pieces of cheese. Each cheese is made from a blend of coconut oil and starch, is free from artificial colours and preservatives and is a source of calcium. This story continues at Babybel moves into plant-based segment.

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Quorn supports Veganuary with TV campaign

Talking Retail

Quorn is kicking off the year with a TV campaign to encourage consumers to “swap out meat for Quorn this January”. “Tasty Resolutions” forms part of the brand’s wider Helping the Planet One Bite at a Time campaign, running until the end of February across TV, video-on-demand and social media. The advert will air during. This story continues at Quorn supports Veganuary with TV campaign.

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Inside Deus ex Machina’s flagship in Brazil: The Mansion of Munificence

Inside Retail

Iconic Australian lifestyle brand Deus Ex Machina is well-known for its experiential bricks-and-mortar stores all around the world, from its Sydney store featuring a custom motorcycle workshop and restaurant to the immersive Warung of Simple Pleasures in Oberoi, Indonesia. Last year, Deus unveiled its tropical Mansion of Munificience, a flagship store in Sao Paolo, Brazil dedicated to all things motorcycling and surfing.

Art 130
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Design events to catch in January

Design Week

Quentin Blake’s quirky drawing style has illustrated childhood memories the world over. In a new BBC Two documentary, the illustrator offers a never-before-seen glimpse into his own life, from his suburban childhood, through celebrated career milestones. In true illustrator fashion, the story is told through a giant drawing by Blake, inside what will become the Quentin Blake Centre for.

Design 99
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Central Group leads Selfridges buyout in US$5 billion deal

Inside Retail

Luxury British store chain Selfridges is being sold to a Thai retailer and an Austrian property company in a deal that a source close to the matter said was worth around 4 billion pounds (US$5.37 billion). Thailand’s Central Group and Austrian real estate company Signa Group, which already jointly own major department stores across Europe, said on Thursday they had struck a deal for the chain best known for its Oxford Street store in London.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Seven Key Technologies For Retailers In 2022 

RetailMinded

Retail marketing has never been the same, especially with the changes brought about by the pandemic. These significant changes in the digital and marketing spaces altered customer expectations, shopping processes, and online experiences. For instance, digital marketing has adapted in terms of web design and search engine optimization (SEO) to respond to the increase in mobile searches. .

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Sweetgreen Pilots Subscription Service

VMS

Restaurant brand Sweetgreen is testing a subscription service that would give customers who purchase a “Sweetpass” a $3 credit on qualifying orders, reports CNBC. The $10 pass can be used once per day for the 30-day period for which it’s valid. “Customers are obviously excited to eat healthy and start the year with the kind of new habits and routines and things like that.

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Mer acquires Elmtronics and expands its UK electric vehicle charging business

Retail Times

The European EV Charging company Mer acquires Elmtronics to strengthen its position in the UK to create the best and most customer-oriented EV charging experience.

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The Container Store Acquires Closet Works

VMS

The Container Store (HQ) has completed its acquisition of Chicago-based Closet Works for $21.5 million, according to a press release. The move will strengthen The Container Store’s manufacturing capabilities and its wood-based product offerings. “This acquisition allows us to meet the growing consumer demand for premium wood-based spaces and expand our capabilities, in an effort to gain a larger share of the estimated $6 billion-dollar custom closet market with expanded profit margins.”.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Millwall FC becomes latest football club to go DTC with Recast

Retail Times

Millwall FC is the latest name giving fans a look at life behind the scenes at their football club by joining sports video platform Recast.

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Starbucks Mandates Vaccines for Workers

VMS

Starbucks Corp. (Seattle) will require its U.S. employees to be vaccinated against Covid-19 or undergo regular weekly testing, reports CNN. Chief Operating Officer John Culver told employees in a letter that they must disclose their vaccination status by Jan. 10. “This is an important step we can take to help more partners get vaccinated, limit the spread of Covid-19, and create choices that partners can own based on what’s best for them,” Culver wrote. “If vaccination ra

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Es Devlin awarded CBE in Queen’s New Years Honours list

Design Week

Set and stage designer Es Devlin has been named a Commander of the Order of the British Empire (CBE) for her services to design in the Queen’s New Years Honours list. With her CBE, Devlin now holds the highest-ranking level of the Order of the British Empire Award. Prior to this, she held the title of Office of the Order of the British Empire (OBE) which was given to her in 2015.

Design 78
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Low and non-alcohol now embedded in drinking culture, finds survey

Talking Retail

Increased sales of non-alcoholic drinks are not just a feature of dry January, according to a new survey. The fourth annual online study by YouGov, commissioned by the Portman Group, has found that almost one in three (32%) UK drinkers now “semi-regularly” consume low and no alcohol products compared to one in four (25%) in. This story continues at Low and non-alcohol now embedded in drinking culture, finds survey.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Retail Dive: The Backroom Podcast with Doug Stephens

Retail Prophet

In what has become an annual tradition, Doug sat down with Retail Dive columnist Daphne Howland for an all encompassing discussion on the impact of the pandemic, the new consumer, future shopping technologies and the keys to building a game-changing customer experience. This article originally appeared on Retail Dive. For the past several years, Retail Dive has closed out one year and welcomed the next through an interview with Doug Stephens , a consultant to many retailers with a decidedly futu

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Convenience retailers shine in the New Year’s Honours List

Talking Retail

Convenience retailers featured strongly in the New Year’s Honours list this year, reflecting the industry’s hard work in keeping the nation fed through the pandemic. Those honoured included Hardip Singh Atwal, who runs Atwal convenience store in Annan, Dumfries and Galloway. Atwal was given the British Empire Medal (BEM) with he and his staff commended.

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Weetabix resolves to deliver a healthy 2022 in major new campaign

Retail Times

The UK’s number one breakfast cereal, Weetabix, is back on TV screens in the new year with a light-hearted campaign to encourage Brits to start the day right by trying out even more new ways of eating their beloved Weetabix.

Light 59
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Food inflation up and going higher, warns BRC

Talking Retail

Shop price inflation accelerated in December with food increasing faster than any other category, according to the British Retail Consortium (BRC). The BRC-NielsenIQ index for the start of December found that shop price annual inflation went up to 0.8% from 0.3% in November. Food inflation went up to 2.4% from 1.1% in November, the highest. This story continues at Food inflation up and going higher, warns BRC.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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DX (Group) expands with opening of two new depots

E Delevry

DX (Group) has opened two new depots in the West Midlands and the South West of England as it continues its expansion. Both will serve the group’s DX Freight division, which specialises in the delivery of irregular dimension and weight (“IDW”) items. The South West new depot is located on Bodmin Business Park and will service distribution across Cornwall.

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Accolade Wines taps into boxed wine growth

Talking Retail

Accolade Wines has launched a wine on tap brand called Vino Società. The brand consists of three varietals – Sauvignon Blanc, Rosato and Malbec – in 1.5-litre fried-friendly packs, equivalent to 2x750ml bottles, retailing at £16 each. The packaging means the wine can stay fresh for up to six weeks after opening, “ideal for consumers. This story continues at Accolade Wines taps into boxed wine growth.

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The Lapitec Chef is a hidden induction unit with removable cooking mats

Design Wanted

Original sintered stone manufacturer Lapitec presents a cooking area, that when switched off, is reverted to a safe worktop where any activity can be carried out. After years of research and development, the company presents Lapitec Chef, a cooking system completely concealed under the sintered stone worktop and activated by a technological Cooking Mat.

Outdoor 52
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Weetabix tackles New Year breakfasts with latest TV advert

Talking Retail

Weetabix is returning to TV with an advertising campaign encouraging consumers to “start the day right by trying out even more new ways of eating their beloved Weetabix”. The £1.5m “New Year, New you-a-bix” campaign is running across TV, video-on-demand and social media platforms throughout January and February, supported by shopper marketing. Gareth Turner, head.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Why digitally native brands are opening brick-and-mortar stores

Greater Group

As the end of the year approaches and while we face the start of a new one, the discussion of the ‘new retail landscape’ flares up again. How did the retail industry change this year? How are shoppers’ expectations and behaviours evolving? How is technology impacting the design industry? What should retailers be doing differently to continue capturing consumers’ attention?

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Ready brek targets families with Roald Dahl partnership

Talking Retail

Porridge brand Ready brek is partnering with author Roald Dahl to offer limited edition packs. Available until March, four of Roald Dahl’s books, The BFG, Matilda, James and the Giant Peach and The Witches, will feature on-pack alongside the chance to win Roald Dahl merchandise, including box sets of books and crockery sets. Ready brek. This story continues at Ready brek targets families with Roald Dahl partnership.

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Ready brek brings creative fun to family mornings with Roald Dahl partnership

Retail Times

Ready brek, the nation’s favourite smooth porridge brand, is partnering with Roald Dahl to bring iconic literary characters to breakfast tables with the release of Limited-Edition packs.

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Back booster jabs, says ACS

Talking Retail

The Association of Convenience Stores (ACS) is encouraging retailers to put up posters in stores to encourage communities to take up their Covid-19 booster vaccines. Public Health England has developed a range of posters for businesses to use to increase take-up of the boosters. The posters are available for you to download at: www.acs.org.uk/covid-19/resource-centre The.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.