Thu.Jan 07, 2021

article thumbnail

New York Chapter: January 2021 Newsletter

Retail Design Institute

Retail Design Institute New York Chapter. January 2021 Newsletter. Dear Friends and Colleagues, Happy New Year to all! We hope that you enjoyed a restful holiday season, and that you are as happy as we are to close the door on the train wreck of 2020. As we welcome the New Year, we look forward to what this year will bring, to celebrating the achievements of our retail design community members, and to building a strong network for our members’ professional and personal development.

article thumbnail

‘Infection protection’ – a new, but important shopper loyalty factor in 2021

Nelson Blackley

It’s been clear for some time that, because of fast changing customer behaviours, retailers can no longer rely on conventional customer loyalty or traditional shopping habits to have shoppers either choose to visit or return to their stores. Increased competition in most retail sectors in the UK, combined with an almost exponential growth in customer choice not only from where, but how and when, product can be purchased, means customer loyalty is much less tangible than twenty or thirty years ag