Thu.Dec 09, 2021

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Post-Christmas trading period to hit $21 billion: ARA

Inside Retail

The Australian Retailers’ Association is expecting Aussies’ pent-up demand for shopping to continue beyond Christmas, divining that a record $21 billion will be spent in stores and online in the period between Boxing Day and January 15. ARA chief executive Paul Zahra said Boxing Day sales are always a key part of the retail calendar, but that that momentum will continue into the new year.

Shopping 299
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One Tesco distribution strike called off, another poised to be settled

Talking Retail

One of the two threatened strikes by distribution workers at Tesco has been called off after the supermarket offered a bigger pay increase. Tesco raised its offer to Unite workers from 4% to 5.5% backdated to July, with an additional 0.5% from February 2022. The union accepted the offer pending a ballot of its members. This story continues at One Tesco distribution strike called off, another poised to be settled.

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Booktopia misled consumers on refunds for damaged, faulty items: ACCC

Inside Retail

Booktopia is being taken to Federal Court after an ACCC investigation found it had misled consumers about their rights in the event of receiving faulty or damaged goods. According to the ACCC, between January 10, 2020 and November 2, 2021, the business allegedly said customers had two days to notify the business of faulty, damaged or incorrect products from the time of delivery, and would make no effort to offer returns on digital content purchase.

Consumer 200
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Biophilic Design Is Part Of The New Normal (And We’re Not Just Talking Office Plants)

All Work

People spend most of their time in manufactured spaces that are not always designed with wellbeing in mind. Biophilic design incorporates natural elements into nearly all aspects of these manufactured environments. With workers spending more time indoors, studies show Biophilic design can improve productivity and reduce stress. Biophilic design aims to improve our wellbeing by strengthening our connection to nature in manufactured environments such as hotels, retail spaces and offices.

Design 113
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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From Kellogg to Kinrise: Why this exec made the leap to the start-up world

Inside Retail

After 18 years at FMCG giant Kellogg’s, the last three as managing director of the ANZ business, Esme Borgelt has taken the plunge into the start-up world, taking the leading role at Melbourne-based food manufacturer Kinrise. Described by Borgelt as a “start-up with scale”, Kinrise is a 3-year-old family-owned Australian business with around 850 employees across NSW, Queensland, and Victoria.

Consumer 130
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Dimorestudio embraces “refined nomadic spirit” with Orient Express revival

Design Week

The Orient Express travel company has announced it will be reviving its luxury trainline with La Dolce Vita, a train that takes passengers around Italy. It has been over a decade since the last Orient Express-branded train was on the rails, with the 150-year-old company ceasing operations in 2009. However, as the world looks to more environmentally friendly ways to travel.

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Build-A-Bear selects Nutanix and partners to reinvent the online shopping experience

Retail Times

Nutanix, a leader in hybrid multicloud computing, today announced that global retail and entertainment company Build-A-Bear Workshop has teamed up with Nutanix, Buzz3D, and TierPoint to develop the technology powering their new Bear Builder 3D Workshop, an interactive online shopping experience that virtually brings furry friends “to life” during the purchasing process.

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VIDEO: How Peloton has built its community through personalised experiences

Inside Retail

Global fitness platform Peloton entered Australia this year, opening several interactive physical showrooms and launching its apparel range. Here, we chat with Australian country manager Karen Lawson about how the brand has created its tightknit community of 6.2 million customers and 50 instructors – and how it has collaborated with Beyonce to offer exciting experiences to its members. .

Apparel 130
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Pantone “creates” new shade for Color of the Year 2022

Design Week

Pantone has announced its colour of the year for 2022, naming Pantone 17-3938 Very Peri as its choice. The American colour company endorses a shade every year which it believes will be particularly widely used in the year to come. This year marks the first time a colour has been created specifically for Pantone’s colour of the year designation.

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One step ahead: Anticipatory design is the next frontier in personalisation

Inside Retail

In a digital world where customer expectations are set by digital-native brands, traditional retailers are rapidly leveraging multi-channel platform capabilities and data to provide customers with more. More products, more content, more offers, more information, more options. But in a world saturated with choice, more can be too much. Anticipatory design offers a different approach to creating a great consumer experience.

Design 130
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Retail CEOs to Congress: Help Us with Crime Wave

VMS

Amid a widely reported surge in organized retail theft, 20 CEOs of leading retailers signed a letter asking Congressional leadership for help in stemming the crime wave. The letter – sent by the Retail Industry Leaders Asssociation – specifically asks lawmakers to pass the INFORM Consumers Act, which RILA says “will modernize our consumer protection laws to safeguard families and communities from the sale of illicit products.” The signatories represent diverse retail segments and inc

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Cardtronics fires latest salvo in debate over access to cash

Talking Retail

A poll of more than 300,000 people has found that more than half believe they are being forced to shop cashless against their will. The research, commissioned by Cardtronics, the cash machine provider, found that 55% thought they were being given no choice over cashless payment. Nearly 60% said that if local shops stopped taking. This story continues at Cardtronics fires latest salvo in debate over access to cash.

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IVISUAL store by SIMPLI

Retail Design Blog

IVISUAL – the first flagship modern store of sunglasses and accessories of the world’s best brands. It is located in.

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Retail NI urges customers to be safe and be kind

Talking Retail

The retailers association in Northern Ireland has launched a campaign asking customers to follow Covid guidance in shops this Christmas. Retail NI has distributed posters to its 2000 members and is also asking customers to treat shop staff respectfully. Retail NI chief executive Glyn Roberts said: “With rising cases and Omicron now being detected here, This story continues at Retail NI urges customers to be safe and be kind.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Louis Vuitton, London

Retail Store Windows

You have probably seen this scheme across the world if you are linked into their social media and what a wonderful tribute to such an incredbile talent. We've seen some very moving social media posts regarding the passing of Virgil Abloh and of course our thoughts are with his family too. Check out our fantastic sponsors below for incredible Visual Merchandising solutions or click on the banners on the side of the main page at www.retailstorewindows.com Don't forget you can also join our communi

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Scotland launches ‘spend local’ gift card scheme to support community stores

Talking Retail

A Scottish gift card scheme aimed at supporting community shops has been backed by some of the country’s biggest convenience retailers. Scotmid, Spar Scotland and One O One Retail have all signed up to the scheme, which will enable them to accept the Scotland Loves Local gift cards in their stores. The Scottish Government is. This story continues at Scotland launches ‘spend local’ gift card scheme to support community stores.

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Theatro Voted #1 for the Second Year in a Row as a Software Leader in Technology Innovation by Tier One Retailers

Theatro

Making huge moves on the 2022 RIS Software Leaderboard, Theatro tops 14 of the 52 Leaderboards with #1 Rankings DALLAS – Dec. 9, 2022 – Theatro , pioneers of the world’s first voice-controlled mobile platform connecting employees to resources across their enterprise, today announced that it has been named a Software Leader in 38 of the 52 categories in RIS News’ 2022 RIS Leaderboard report.

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Welsh parliamentary group on small shops elects new leader

Talking Retail

Vikki Howells has been elected as chair of the Welsh Parliament’s cross party group on small shops. Howells’ election to the group in the Senedd (Welsh Parliament) has been welcomed by the Association of Convenience Stores (ACS) as she is a well-known supporter of local shops in Wales. In the past, the group has held. This story continues at Welsh parliamentary group on small shops elects new leader.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Dior Decupper joins Meatless Farm from Upfield, the world’s largest plant-based consumer products company

Retail Times

One of the UK’s fastest growing plant-based meat brands, Meatless Farm, has appointed former Upfield General Manager for Benelux and France, Dior Decupper, as its new global chief executive.

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Tadeas Podracky’s Metamorphosis furniture rejects the uniformity of mass produced design

Design Wanted

Podracky reformulates traditional design applications using discarded materials like old car parts, ceramic fragments and waste glass. Who said designing furniture required fancy materials and expensive machinery? Here, experimental designer Tadeas Podracky demonstrates the value of unconventional resources and even stranger ways of making. Unveiled during Dutch Design Week as part of the Design Academy Eindhoven graduation display, the “Metamorphosis” collection encompasses three functional art

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Rival closures boost sales and profits at Frasers, says GlobalData

Retail Times

Following today’s release of Frasers Group’s figures for H1 FY2021/22; Kunaal Shah, Retail Analyst at GlobalData, a leading data and analytics company, offers his view: “Strong demand for sportswear post lockdown and the closure of rival department stores has helped Frasers Group deliver a strong set of results. Its H1 revenue increased 23.6% to £2,339.8m, driven by the growth in UK Sport retail of £295.5m, while premium lifestyle revenue increased by £107.5m.

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In case you missed it: Drytac’s blogs throughout 2021

Drytac

Articles published throughout the year span varied topics from antimicrobial film applications to ink chemistry articles. Throughout 2021, Drytac has published a plethora of blogs on wide-ranging topics. We kicked off the year with three guest blogs from HP, Fujifilm and Roland focused on ink chemistry, before moving onto our own antimicrobial films and the science behind them.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Kathmandu ties with music agency to launch Sonic Logo

Retail Times

Outdoor lifestyle brand, Kathmandu, has teamed up with international music agency, MassiveMusic, to bring the brand sonically to life with the launch of a distinctive audio identity.

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Dean Norton’s “table-within-a-table” series was inspired by lockdown

Design Wanted

Called CONTAINA, the collection evokes the mystery of the vessel and its contents, which is trapped inside. Melbourne-based designer Dean Norton only launched his eponymous practice in 2017 but has quickly become one of the best new designers to watch, thanks to his minimalist, craft-centric aesthetic—perfectly represented by the CONTAINA series. Norton has created a series of encased furniture inspired by the feeling of being confined during lockdown.

Art 52
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Ofcom proposes new guidance for parcel firms’ complaints handling

E Delevry

Ofcom is proposing new guidance for parcel firms to improve their complaints handling. It’s hoped the new guidance will improve the experience for those customers for who things go wrong. More than ten million parcels are delivered on an average day in the UK, but Ofcom research shows that almost two-thirds (64%) of customers have experienced delivery problems in the last three months.

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Direct selling retailers prioritise digital investment following 45% year-on-year growth in 2021, DSA reports

Retail Times

A new survey of UK retail CEOs in the direct selling channel, which include businesses such as Avon, The Body Shop at Home and Usborne Books at Home, has reported a significant new focus on digital technology to support the sector’s 631,000 independent sales representatives to do more business online post-pandemic.

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Retails Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Accenture 2021 Shipping Study shows delivery improvements despite supply chain challenges

E Delevry

A new study by Accenture says that despite supply chain challenges retailers’ delivery capabilities have improved compared to last year. As part of its 2021 Shipping Study, Accenture tested the market with deliveries placed in mid-November. Only 5.5% of retailers delivered orders late this year, compared with 20% in 2020 and 17% in 2019. Accenture suggests that retailers have implemented lessons from the last 18 months to improve delivery services.

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LEON boosts charitable efforts through Adyen payments

Retail Times

Adyen, the global payments platform of choice for many of the world’s leading businesses, today announced the extension of its partnership with Naturally Fast Food brand LEON to include Adyen Giving. The new feature enables customers to donate directly to LEON’s chosen charity when making payments on digital kiosks in-store.

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Royal Mail partners with Ford in latest delivery trial

E Delevry

Royal Mail and Ford have worked together to test whether multi-modal delivery using Ford’s routing software could help Royal Mail to increase its foot-based deliveries of larger parcels in urban areas. The trial, which took place in the M4 postcode area of Manchester, saw van usage for the delivery routes involved drop by 50%, whilst daily vehicle mileage fell by 33%.

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Superdrug announces two-year partnership with British Beauty Council

Retail Times

This week, Superdrug is proud to announce the start of a partnership with the British Beauty Council along with commercial director, Simon Comins’ appointment to the executive board.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.