Mon.Jul 26, 2021

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How to plan for more retail disruption and drive customer experience

Inside Retail

Your brand is whatever your customer says it is. Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. These customer experiences can either infuse others with a desire for the same shopping euphoria or cause would-be customers to distance themselves from your brand.

Planning 246
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Jony Ive and Prince Charles partner on sustainable initiative Terra Carta Design Lab

Design Week

Designer Sir Jony Ive, Prince Charles and the Royal College of Art (RCA) have launched the Terra Carta Design Lab which invites students to develop “credible and sustainable solutions” to the climate crisis. The initiative is open now to RCA students across its four schools; architecture, arts and humanities, communication, and design. The project is set to include emerging architects, designers, scientists, engineers as well as writers and artists.

Design 142
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Victoria, South Australia exit lockdown, retail to reopen

Inside Retail

Victoria and South Australia are set to see a number of restrictions ease from midnight tonight, as the states’ harder lockdown orders did the job of curbing the spread of the infectious Delta variant. In Victoria, which saw 10 cases today, stay-at-home orders and the 5 km travel limit will lift tonight alongside the reopening of the retail and hospitality sectors – though with strict density limits in place.

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Upcoming design books to look out for

Design Week

Woman Made, by Jane Hall. It’s no secret that globally women working in design have been marginalised. Phaidon’s upcoming book brings the work of Great Women Designers from around the world to the fore and covers many disciplines. Written by founding Assemble member Jane Hall, Woman Made will feature more than 200 designers from more than 50 countries.

Design 140
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Temple & Webster’s stellar run continues with record FY21

Inside Retail

Temple & Webster has continued its strong run through the pandemic-impacted retail space, delivering another record year of revenue, profit and customer growth. According to the business, full-year revenue rose 85 per cent to $326.3 million during FY21, while earnings hit $20.5 million – a 141 per cent increase on FY20’s result. “Whilst lockdowns during FY20 and FY21 have accelerated the underlying shift from offline to online, pleasingly, we continue to see strong growth even when com

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Meet the graduates: Nottingham Trent University’s Kavya Jain

Design Week

Kavya Jain is a 21-year-old product design graduate from Nottingham Trent University. Her final project is Sensei. Design Week: Can you explain what your final project was about? Kavya Jain: For my final year, I wanted to use my skills to deliver a project that focuses on inclusivity and underserved communities. Almost two million people in the UK are registered as visually impaired.

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Retailers set to recover lost ground in food-to-go, says IGD

Talking Retail

Retailers suffered a market share decline in food-to-go compared to foodservice operators during the pandemic but should recover strongly, says the Institute of Grocery Distribution (IGD). The IGD expects retailers overall share of the food-to-go market to reduce to 21% in 2021 from 24% in 2019. But this will gradually increase to 23% by 2026. This story continues at Retailers set to recover lost ground in food-to-go, says IGD.

Marketing 128
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Fresh food labelling: The new frontier for grocers

Inside Retail

Bringing detailed nutritional labelling to raw foods like meat is the new frontier for the food sector. The retailers who lead the way will have a massive competitive advantage in the new, tech enabled world. Food labelling is an intrinsic part of the packaged food industry, and increasingly requires highly detailed information. As well as the actual ingredients and their nutritional value, labels can include the country of origin, whether the food is organic, non-organic or free-range, if it’s

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Go green and make money, says survey

Talking Retail

One in five UK consumers (21%) have stopped buying a particular brand or product because of concerns over its environmental impact on the environment, with those concerns most notable in the weekly grocery shop, according to a new study. More than a third (36%) of shoppers say they have stopped buying from a food and. This story continues at Go green and make money, says survey.

Consumer 124
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Retail industry calls for JobKeeper, Frydenberg resists

Inside Retail

Retailers and retail workers have jointly written to the Prime Minster calling for the reinstitution of the JobKeeper wage subsidy and rent relief measures brought in during the nation’s first lockdown. The ARA, NRA and SDA have made the plea on behalf of members who have said the current lockdown in Sydney is putting such pressure on their cash flow that they risk folding with the current support mechanisms.

Flow 130
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Birds Eye supports frozen fish category with £2.3m campaign

Talking Retail

Birds Eye is launching a campaign to help change perceptions towards frozen fish. The “Get On Board” campaign features Birds Eye’s frozen fish range and encourages people to increase their fish consumption. Launching this week, the campaign will span TV, digital, on pack and in-store POS advertising, initially running into September. Dietary guidance from the.

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Booktopia furthers investment in publishing with Welbeck ANZ

Inside Retail

Booktopia is positioning itself at the core of the Australian and New Zealand book industries as a retailer, distributor and publisher, with a new partnership with UK-based Welbeck Publishing Group (WPG). Booktopia has entered into a non-binding agreement to secure a 25 per cent stake in Welbeck ANZ, WPG’s new standalone Australian subsidiary, which will see it distribute approximately 250 new titles each year and backlist 5000 titles directly into the local market.

Gifts 130
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Some customers ditch masks but staff keep them on

Talking Retail

Retailers are reporting that between 50% and 80% of customers are still wearing masks in stores, despite the legal requirement to do so being dropped in England on 19 July. Kishor Patel, who owns several stores in Bedfordshire and Hertfordshire, said he had left it to customers to choose whether to wear masks and about. This story continues at Some customers ditch masks but staff keep them on.

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AMO designs Off-White flagship store as an "abstract reinterpretation of Paris"

Dezeen

Off-White's latest AMO -designed flagship store features abstract interpretations of Paris 's courtyards and flea markets. Located two blocks away from Place Vendôme, the Off-White Paris store extends over three floors of a 19th-century corner building. Travertine stone features in the womenswear section (top image) and across shelving on the second floor (above).

Design 106
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Parfetts launches new ordering app

Talking Retail

Parfetts has launched an app that allows retailers to order next day delivery up to midday the day before. Digital channels boomed for Parfetts over the last year and now account for up to 40% of weekly orders. The popularity of the company’s GOLD (Go Local Direct) service has also grown and currently operates in. This story continues at Parfetts launches new ordering app.

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Versace Debuts SoHo Boutique

VMS

Italian luxury fashion brand Versace (Milan) is scouting locations for a new Uptown New York location to replace its Fifth Avenue store that closed in February, reports WWD. Versace recently opened a 3000-square-foot store on Green Street in SoHo. “I’m so excited to bring Versace back to SoHo. NYC and its downtown attitude has been such an important part of the brand and such a big source of inspiration for me,” said chief creative officer Donatella Versace.

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Alienware pop up store by Gramco Beijing

Retail Design Blog

Alienware pop-up store is located in the lakeside pedestrian street of West Lake, a famous world cultural heritage in Hangzhou.Our.

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Sustainable Luxury Brand Opens First Store

VMS

Another Tomorrow, a direct-to-consumer sustainable luxury fashion brand, has opened its first store in Manhattan’s West Village neighborhood, reports Forbes. The 1350-square-foot store, on Bleeker Street, brings the digital native brand to life in brick-and-mortar retail. “We’ve already seen residents and domestic tourists at the store,” says founder Vanessa Barboni Hallik.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Endless Possibilities in an Enjoyable Working Space

Retail Design Blog

The interior design approach is modern industrial feel, and is highlighted on the use of materials such as metal, brick.

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Cargo Delays Persist Off California Coast

VMS

The supply chain crisis that has gripped U.S. retailers since the beginning of the pandemic shows no sign of abating, reports Business Insider. As of Friday, 33 ships were anchored off the coast of Los Angeles and Long Beach waiting to dock and unload their cargo. These two ports reportedly account for one-third of U.S. imports and have been extremely congested, according to the Marine Exchange of Southern California.

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Kune branding – For the love of food

Retail Design Blog

KUNE is a young food-tech startup that was established in Nairobi, the capital and the most developed city in Kenya,

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HFSS rules will affect nearly one fifth of sales, says research

Talking Retail

Nearly one in five products bought in convenience stores are sold in areas that face restrictions under the forthcoming HFSS (high fat salt and sugar) regulations, says new research. The analyst Lumina Intelligence says that 19% of products picked up by shoppers come from either the end of an aisle (7.9%), a display at the. This story continues at HFSS rules will affect nearly one fifth of sales, says research.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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THE MANSION | RIVER IN THE SKY ON THE 51ST FLOOR

Retail Design Blog

The project is located on the 51st floor of the World Trade Tower in Wenzhou City. Karv One Design focused.

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Malibu kicks off summer media campaign

Talking Retail

Rum brand Malibu is running a “Let The Funshine” media campaign throughout the summer. It features short clips running across YouTube, Instagram, Facebook, Snapchat and digital displays until the end of August. The brand is also collaborating with singer-songwriter Anne-Marie, actor Michael Dapaah and nine UK influencers, to further drive brand awareness, Marnie Corrigan, brand.

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Patek Philippe, London

Retail Store Windows

We're always so pleased that this brand make an enormous effort with their windows. In fact, we've included one of their schemes in the latest edition of our book Visual Merchandising for Fashion due out in November this year. We do however tend to be out and about to capture these schemes during the evening when all is quiet and therefore they are missing the all important product.

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Cadbury gives retailers a day off with family prize competition

Talking Retail

Mondelez International is kicking off a Cadbury retailer competition to win a range of family prizes. Retailers can enter the competition by purchasing a case from the Cadbury children’s range, including Curly Wurly, Chomp, Freddo and Freddo Treasures, and fill in the form on www.deliciousdisplay.co.uk to enter into a prize draw to win a £100. This story continues at Cadbury gives retailers a day off with family prize competition.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Feltrin+Masarin masters the art of metalwork to give shape to complex furniture

Design Wanted

To celebrate ten years since MDF Italia released its iconic Sign chair, the brand presented Sign Filo in 2017. Feltrin+Masarin, the metal manufacturer behind its design, shows us how it realised such a complex vision. Feltrin+Masarin describes itself as a multidimensional industrial reality, which is no exaggeration. Counting forty years of experience over two generations, in addition to the development and industrialization of innovative metal components, Feltrin + Masarin specialize in aluminu

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Pressure builds to allow vaccinated shop staff avoid self-isolation

Talking Retail

Pressure is building on the government to include shop staff on the list of essential workers who can avoid self-isolating if they are alerted by the NHS Covid track and trace app. The NFRN is the latest trade association to ask for shop staff who have been pinged to be permitted to continue working if. This story continues at Pressure builds to allow vaccinated shop staff avoid self-isolation.

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The science behind successful online casinos

Retail Times

The recent pandemic has been a blessing in disguise for the online gambling industry, but it was already on the rise way before the current events. Online casinos have been eating into the bricks-and-mortar casino market share for years, and for a variety of reasons. The industry has been doing a lot to attract traditional players while […].

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FTC Announces Increased Support for “Right to Repair”

Hunton Andrews Kurth

On July 21, 2021, the Federal Trade Commission announced increased scrutiny on purported restrictions of consumers’ “right to repair.” The statement, approved unanimously by the Commissioners, comes on the heels of the FTC’s “Nixing the Fix” report released to Congress earlier this year. That report asserted that some manufacturers use “anticompetitive practices” to limit the ability of consumers and independent repair shops to fix and maintain products.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.