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Sam’s Club Tests Scan & Ship App Feature

“Phygital” innovation added to improve in-store experience

Published

3 years ago

July 13, 2021

Sam’s Club Tests Scan & Ship App Feature — Courtesy of Sam's Club

Walmart-owned Sam’s Club (Bentonville, Ark.) is testing Scan & Ship, an app-based feature that allows shoppers to purchase items in-store using their mobile device and have the products shipped directly to their homes, reports CNBC.

“We want to have great items. We want to have disruptive prices. And we want to make sure that we’re providing convenience to our members,” said Sam’s Club CEO Kath McLay. “What we really learned through the pandemic was that we need to stay true to that strategy.”

McLay says she sees tech as a tool to improve the customer experience in its stores.

Jennifer Acevedo

Jennifer Acevedo is the editor-in-chief and associate publisher of VMSD magazine.

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