Thu.Apr 22, 2021

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Preparing for the future of online retail

Inside Retail

The e-commerce industry is growing at a rapid rate, and it’s impacting brands and retailers in numerous ways. On the one hand, the accelerated state of e-commerce means there are countless opportunities for the prepared seller. At the same time, it can be incredibly challenging to keep up with trends that change almost daily. Now more than ever, it’s critical to understand the latest consumer expectations — and be ready to adapt.

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Sleep.8 ‘Awakens’ the Kings Road with debut central London store launch

Retail Focus

Sloane Stanley has today announced the launch of technology-led sleep smart brand, Sleep.8 at 366-368 King’s Road, marking the brand’s debut central London location. . Sleep.8 Chelsea’s 1336 sq. ft store provides bespoke solutions to customers for sleep-related challenges to facilitate the best night’s rest possible, from high-tech beds, bed-ware, mattresses and furniture, to temperature-controlled pillows and dream-enhancing sleep aids.

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Construction starts on Amazon Australia HQ in downtown Melbourne

Inside Retail

Property company Charter Hall Group has begun the construction of the $1.5 billion 555 Collins Street precinct which will house online retailing giant Amazon’s new headquarters in Melbourne. Stage 1 of construction, scheduled for completion by early 2023, is worth $750 million and comprises a 48,000sqm premium office tower. A second office tower of 32,000sqm will include premium food and beverage retailers as well as a health and wellbeing hub.

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Co-op to roll-out hand-held forensic spray to deter attacks

Talking Retail

Co-op has become the first food retailer to employ security officers equipped with a new forensic spray. The move will see Mitie security officers specially trained in the use of the handheld spray, containing a SmartWater forensic signature, which is compliant with the requirements of the government’s Forensic Science Regulator and is admissible as evidence in.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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How a curious experiment became a delivery “game changer” for Toys R Us

Inside Retail

The pandemic prompted every business to think differently, and even global toy chain Toys R Us realised it needed to pay more attention to its customer. “We learned that we didn’t know enough about our business. We learned that businesses can very quickly get siloed,” Cherian said. “But it helped us come up with all the exciting things we came up with last year,” Rohan Cherian, Toys R Us Canada AVP of E-commerce & Consumer Technology said at the 2021 Signifyd FLOW Summit.

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Tips for keeping retail customers and staff engaged

Retail Times

Retail is a fast-moving industry and there is a lot of competition out there for people’s time and attention. Giving both your customers and your staff a positive experience can pay dividends in terms of sales and staff retention. The experts at PPLPRS offer some pointers below on how to capture those customers and make your business stand out from the rest.

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Deloitte: four out of five UK consumers adopt more sustainable lifestyle choices during COVID-19 pandemic

Retail Times

Environmental awareness amongst UK consumers has surged in the past year with 85% now making more sustainable lifestyle choices, according to Deloitte’s latest Sustainable Consumer research.

Consumer 104
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Can Amazon blow out the hair care market?

Inside Retail

E-commerce, streaming, artificial intelligence, contactless grocery – Amazon has done it all. But the tech giant’s latest move might be the most surprising yet: hairdressing. Amazon is soon to open a new hair salon in London that’s quite different from any other. The Amazon Salon, located on Brushfield Street in London’s East End, will offer a full range of hair styling services by independent salon Neville Hair & Beauty and will range an extensive selection of professional hair care p

Marketing 246
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Jen Rubio Returns as Away CEO

VMS

Travel lifestyle brand Away (New York) has appointed Jen Rubio, co-founder of the brand in 2015, as CEO, according to a press release. Rubio has been serving as interim CEO since February following the departure of Stuart Haselden. “The past year has been a difficult one for nearly every industry, but especially so for retail and travel businesses.

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Small but beautiful: Inside Witchery’s store evolution

Inside Retail

Australian womenswear label Witchery has today unveiled its refurbished Bondi Junction Westfield store in Sydney, combining omnichannel services with an elevated store design and a new earthy, feminine colour palette. The new store features two service hubs, including a main counter with a focus on click-and-collect, online returns and transactions, and a concierge and styling zone located near the fitting rooms.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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M&S Food selects RELEX Solutions to provide forecasting, ordering, and allocation management

Retail Times

RELEX Solutions has been appointed by M&S Food to supply unified planning solutions that will transform the company’s forecasting, ordering, and allocation processes.

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Accent Group picks up Glue, Next Athleisure in expansion play

Inside Retail

Apparel firm Accent Group has entered into an agreement to buy up the Glue Store and Next Athleisure businesses for $13 million. The deal will see Accent Group take control of Glue Store’s retail business, and the wholesale and distribution business of Next Athleisure – which owns brands such as Nude Lucy, Beyond Her, Lulu & Rose, Article One, and distributes Superga, Ellesse, Le Coq Sportif, Kappa, K-Way, Sebago and Napapijri.

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Nisa makes landmark EPOS installation

Talking Retail

Retailers John and Paul Hothi, owners of Nisa Local Hothi Birtley in Chester Le Street, Durham, have become the symbol group’s 500th partner to install its EPOS solution Evolution. The retailers switched to Evolution to take advantage of Nisa’s free two-lane system offer that was revealed at their virtual Expo back in October 2020. John. This story continues at Nisa makes landmark EPOS installation.

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What retailers can learn from Target US about doing their own deliveries

Inside Retail

US department store chain Target is testing a new fulfilment method that promises to speed up the delivery of online orders by using its own delivery drivers from Shipt, a same-day delivery platform the retailer acquired for US$550 million in 2017. Building on its existing ship-from-store capabilities, the new process will see Target store teams pack up online orders placed in their area, then trailers bring the orders from stores and to a nearby sortation centre.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Rehab designs chatbot experience to battle Covid vaccine hesitancy

Design Week

London-based creative tech studio Rehab has designed a chatbot experience in a bid to tackle misinformation surrounding the roll out of coronavirus vaccines. Some 90% of the UK population need to take the vaccine in order to achieve herd immunity, Rehab says. However, misinformation and conspiracy theories present an obstacle – and an estimated one in five people are still unsure about having the jab.

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What’s your leadership superpower? Here’s how to find out

Inside Retail

What’s your superpower? What is your unique leadership ID – that ‘thing’ that has been with you throughout your whole life and that shows up again and again to help give you that edge? As a child, I had a recurring dream that I could fly. We lived in a two-storey brick house and I would fly out my bedroom door, down the stairwell and into the lounge room.

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Florida to Tax E-Commerce Transactions

VMS

The state of Florida will begin taxing all online purchases at a rate of 6 percent beginning July 1, 2021, according to Forbes. The new tax is expected to raise about $1 billion annually. The new law will require out-of-state retailers that sell more than $100,000 online to collect sales tax on purchases made by Florida residents. Most states already tax online purchases, but Floridians have resisted legislation to that effect until just recently.

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Analysis: This is how Nike’s digital sneakers could work in the future

Inside Retail

In late 2019, Nike was awarded a patent for a non-fungible token (NFT) based footwear technology linking virtual and physical items. The tokenised shoe identifier called The CryptoKick (not yet released) will link a virtual shoe to a record on the blockchain built around Ethereum’s ERC721 token standard. It seems that at the time, either Nike employed an innovation psychic or they were confident that embracing new technologies now would change the game and boost the brand experience and product

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Designers protest period poverty with punctuation

Design Week

A group of 140 designers from around the world has developed a font “made entirely out of periods” to protest period poverty in North America. Periods for Periods is an initiative campaigning for free menstrual products in schools. According to the group, one in five teens can’t afford period products and a further one in seven have missed school due to a lack of period supplies.

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Retail appointments for the week

Inside Retail

ARA announces appointment for newly created role. Australia’s retail body the Australian Retailers Association (ARA) has appointed retail sustainability specialist Jason Robertson to the newly created role of director for sustainability and impact. ARA CEO Paul Zahra said sustainability is one of the greatest challenges facing the retail sector and broader community, and Robertson will help strengthen ARA’s focus in this key policy area.

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Weetabix gears up for a summer of sport with football competition

Talking Retail

Weetabix is set to launch an on-pack competition to support grassroots football. Running from May to October, the competition will offer shoppers the chance to win football prizes, such as training sessions with FA coaches, signed shirts and tickets to international matches. The competition will be advertised across Weetabix Original, Oatibix, Weetabix Protein, Crispy Minis.

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Pop Up code of practice extended through the next decade

Inside Retail

The Australian Consumer and Competition Commission has given the greenlight to extend the Casual Mall Licensing Code of Practice for another 10 years, which governs how pop-up stores are able to be implemented. The Shopping Centre Council of Australia and the National Retail Association both welcomed the decision, which is the longest extension given to the code since it was created in 2007.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Biscuiteers launches first ever pop-up shop at Bicester Village

Retail Times

Biscuiteers, the award-winning online retailer of hand-iced biscuits, has unveiled its first ever pop-up shop, located at luxury shopping destination Bicester Village Shopping Collection.

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‘Always thank your team’ — and other management tips from a Toys R Us exec

Inside Retail

If you want to be a good manager, you should always begin with the end in mind and think of the customer at the centre, according to Rohan Cherian, Toys R Us Canada’s associate vice president of e-commerce and consumer technology. Speaking at the Signifyd FLOW Summit this week, Cherian said that having a seamless omnichannel approach proved to be the best strategy to adopt during Covid-19, hands down.

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SGF unveils Scottish Election manifesto

Talking Retail

The Scottish Grocers Federation has launched its Scottish Election manifesto today (22 April), with the key message that the next Scottish government and parliament have key roles to play in ensuring Scotland’s convenience stores sustain their recovery from the pandemic. The manifesto, developed in collaboration with the Association of Convenience Stores (ACS), lists five key.

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Blowdries and bubbles: what retailers can learn from beauty services

Inside Retail

In Sydney’s competitive hair and beauty landscape, Blow Bar Co’s blowdries and bubbles have become synonymous with special occasions and milestones. Despite the challenges of 2020, the company sealed a major partnership with retail giant David Jones to open a salon within its Elizabeth Street store in Sydney. And more recently, the business partnered with luxury beauty brand Givenchy for its makeup applications.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Dua Lipa stuns in PUMA’s new Suede Mayu – launching today, 22 April

Retail Times

Dua Lipa is seen wearing the all-new Suede Mayu in a fashion-forward ensemble in her newest PUMA campaign, shot by legendary photographer Mario Sorrenti. PUMA’s new silhouette transforms the iconic Suede by playing with exaggerated proportions, a modern lens, and playful colours.

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Mitch Dowd takes over Lee Cooper distribution in ANZ

Inside Retail

Australian men’s underwear and sleepwear brand Mitch Dowd has won distribution rights for denim label Lee Cooper across New Zealand and Australia – just six months after it added Russell Athletic apparel to its portfolio. “Mitch Dowd has taken bold and decisive acquisition moves in the Covid era and the six months it has taken to [complete] this deal has been well worth the effort,” said Dane Totham, CEO at Mitch Dowd.

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Health of retail sector given a boost as pent up demand is unleashed following lockdown, KPMG/Ipsos Retail Think Tank (RTT) shows

Retail Times

Pent up demand and savings accrued during lockdown are set to improve the health of the retail sector over the coming months as the UK moves to the next phase of its recovery plan, according to the KPMG/Ipsos Retail Think Tank (RTT).

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Mitch Dowd takes over Lee Cooper distribution in ANZ

Inside Retail

Australian men’s underwear and sleepwear brand Mitch Dowd has won distribution rights for denim label Lee Cooper across New Zealand and Australia – just six months after it added Russell Athletic apparel to its portfolio. “Mitch Dowd has taken bold and decisive acquisition moves in the Covid era and the six months it has taken to [complete] this deal has been well worth the effort,” said Dane Totham, CEO at Mitch Dowd.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.