Retail Focus

SEPTEMBER 5, 2022

Customers know how abundant their options are, so if they don’t like what they see at a site they can quickly look elsewhere. Online retailers could learn a lot from the bustling online casino industry when it comes to keeping customers engaged. Online Casino Industry is Designed for Engagement.

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Customer Engagement Engagement Form Promotion 130

Retail Times

FEBRUARY 29, 2024

Online food delivery and takeaway app, Foodhub, has improved conversions and reduced basket abandonment, partnering with MoEngage, the insights-led customer engagement platform. Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides!

Customer Engagement 52

Customer Engagement Engagement 52

Retail Times

FEBRUARY 15, 2023

Online food delivery and takeaway app, Foodhub.co.uk, has doubled conversion rates to 40% while improving new customer activation times, partnering with MoEngage, the leading insights-led customer engagement platform.

Customer Engagement 52

Customer Engagement Engagement 52

Scrube

JANUARY 23, 2024

Modular displays have emerged as a game-changer, offering flexibility, cost-effectiveness, and enhanced customer experiences. In the world of retail, the ability to adapt and evolve with shopper behavior and changing times is paramount.

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Layout Customer Engagement Display Engagement 52

Retail Times

MARCH 21, 2023

Superficial personalisation persists as a key customer engagement bugbear for European shoppers, risking retailers lost revenues and loyalty, the latest research from insights-led customer engagement platform, MoEngage, revealed.

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Customer Engagement Engagement 40

Retail Times

MAY 14, 2021

By Mike Barclay, senior director of European operations for MoEngage, an insights-driven customer engagement platform.

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Customer Engagement Engagement 103

Inside Retail

APRIL 10, 2024

According to a survey by Twilio, 51 per cent of brands admitted they struggle, while 46 per cent said they are having difficulty turning data into customer insights.

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Customer Engagement Balance Consumer Engagement 281

Inside Retail

SEPTEMBER 7, 2023

Likewise, retailers are expected to increase their investments in this space to enhance customer engagement and reach a wider audience. The post Australia’s social commerce market tipped to top $2.67 billion this year appeared first on Inside Retail.

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Marketing Social Media Customer Engagement Expansion 264

Retail Focus

OCTOBER 10, 2023

MoEngage , the leading insights-led customer engagement platform, has announced that AVON, Virgin Experience Days and LOUNGE will be among its keynote speakers at #GROWTH Summit London , the event that showcases the leading voices and sharpest minds in marketing and commerce.

Customer Engagement 147

Customer Engagement Engagement Marketing Strategy 147

Inside Retail

AUGUST 27, 2023

By personalising your campaigns, automating your follow-up, and communicating to customers in the post-sale stages, you’re building a two-way relationship with your customers. There are plenty of ways you can optimise your customer engagement this BFCM. Get in front of your customers (or in their pocket).

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Strategy Customer Engagement Engagement Social Media 243

Retail Focus

SEPTEMBER 28, 2022

Austria’s second-largest telecommunication brand, Magenta Telekom, has boosted digital engagement, growing app use and interactions by 150%, thanks to a solution from MoEngage, the leading insights-led customer engagement platform.

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Engagement Customer Engagement Social Media Strategy 130

Retail Focus

APRIL 18, 2024

This solution allows retailers and brands to take ownership of post-sale communications and deliver branded delivery updates as well as customer engagement and re-targeting opportunities at the moment shoppers are most likely to engage with branded communications, between checkout and delivery.

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Merchandising Management Customer Engagement Engagement 147

Retail Times

OCTOBER 11, 2021

Revolution Beauty’s fast-fashion approach to beauty sees it launch products weekly, with a highly engaged influencer and customer base involved in spreading the word.

Engagement 52

Engagement Customer Engagement Fashion 52

Inside Retail

AUGUST 10, 2022

She has led the business through a period of rapid growth while creating a long-term expansion plan centred around customer engagement. O’Shannessy joined Adore Beauty last year as the first non-founder CEO in the company’s history. She was ranked first in Inside Retail’s Top 50 People in E-Commerce report.

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Customer Engagement Expansion Engagement Strategy 263

Inside Retail

FEBRUARY 15, 2022

Returning customers delivered 71 per cent of the revenue ordering at least three times per year. Higher levels of customer engagement, conversions and user retention followed by the scaling of native iOS and Android apps contributed 5.6 The company is on track to launch its private label skincare line in the fourth quarter.

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Line Planning Customer Engagement Engagement 246

Inside Retail

MARCH 14, 2024

On any given day, there could be 150 million calls in and out of Twilio happening around the world, with the company’s customers including global appliances brand Electrolux, US ride-hailing service Lyft, and motor vehicle maker Toyota.

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Customer Engagement Engagement Concept Consumer 246

Retail Focus

JUNE 6, 2022

MoEngage , the insights-led customer engagement platform, today announced that it has raised USD $77M in Series E funding. Connecting with our customers in a meaningful way is a key part of our success as a business. This is the third fundraising undertaken by MoEngage in the last 12 months, having raised $32.5M

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Management Customer Engagement Engagement Expansion 147

Retail Times

APRIL 9, 2024

In London, the heart of the UK’s economy and culture, businesses continuously strive for standout strategies to engage wider markets. The digital sphere has become a battlefield for visibility and customer engagement. Having a solid online presence is no longer a luxury but a necessity in this digital age.

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Customer Engagement Engagement Strategy Marketing 45

Inside Retail

NOVEMBER 14, 2022

He says it is essential retailers adopt an omnichannel approach, so that online and offline do not compete with each other but work in a hybrid approach complementing each other and driving customer engagement.

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Engagement Customer Engagement Strategy Promotion 289

Inside Retail

JANUARY 5, 2023

While she says that customer data will be carefully mined for insights, she believes that NTC’s primary function will be to maximise customer engagement. It has a very powerful effect in building that initial customer relationship well before the customer engages with other more transactional platforms or experiences.”.

Customer Engagement 244

Customer Engagement Engagement Consumer Strategy 244

Inside Retail

JULY 12, 2023

A recent study conducted by customer engagement platform Twilio revealed that marketers in the Asia-Pacific (APAC) region are not only embracing this transition but also recognising the vast potential of alternative data sources, particularly zero and first-party data.

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Marketing Customer Engagement Advertising Consumer 130

Retail Focus

JANUARY 20, 2023

The new Space NK Westfield London store design includes clear navigation, making it easy for customers to quickly identify or learn more about specific brands. Additionally, it features theater spaces for customer engagement.

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Location Space Beauty and Health Curate 290

Inside Retail

DECEMBER 2, 2021

But the game has changed and brands like Quay are now keeping customers engaged with on-trend, affordable eyewear that can be easily mixed and matched with their wardrobe on a regular basis.

Customer Engagement 130

Customer Engagement Fashion Merchandising Engagement 130

Retail Focus

NOVEMBER 8, 2023

Wanting to ensure it could stay at the forefront of customer innovation and deliver exceptional, brand-rich shopping experiences, Pinalli recently undertook an ambitious investment programme across its store estate.

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Tailored Customer Engagement Engagement Location 173

Inside Retail

DECEMBER 8, 2022

The strategy aims to create better value and convenience for customers, resulting in deeper customer engagement across the board. Customers can now save $3 a month on the combined standalone pricing of both subscriptions.

Customer Engagement 130

Customer Engagement Engagement Strategy Other 130

Inside Retail

FEBRUARY 8, 2023

Retailers should adopt an omnichannel approach, so that online and offline do not compete but work together to complement each other and drive customer engagement. Digital signage provides flexibility and the ability to change a message in real time which can dramatically influence sales and increase basket size.

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Engagement Display Tailored Customer Engagement 233

Retail Focus

DECEMBER 8, 2021

The report highlights the vital role customer loyalty programmes have played throughout the Covid-19 crisis, and how the pandemic-induced acceleration of eCommerce looks set to usher in a wave of brand loyalty innovation over the next three years. Predicted to be worth $15.5 In fact, the report found that 77.3%

Customer Engagement 130

Customer Engagement Engagement Planning Marketing 130

Retail Focus

NOVEMBER 7, 2023

Shopper data enables retailers to provide tailored experiences based on customer demographics, purchase history, and browsing behavior. Personalized recommendations and interactive displays enhance customer engagement. QR codes can also showcase out-of-stock items and enhance customer engagement.

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Engagement Customer Engagement Layout Display 147

Retail Times

MARCH 30, 2023

Research from Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, shows that investment in customer engagement is a key driver of revenue growth.

Engagement 40

Engagement Customer Engagement 40

Inside Retail

APRIL 29, 2021

After the success of this campaign, the two companies will continue to work on new methods of collecting consumer data and improving customer engagement using zero-party data. In these campaigns, Lacoste used Cheetah Experiences to actively collect zero-party data within an interactive brand experience. Campaign objectives.

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Strategy Hobbies Customer Engagement Color 230

Retail Times

JANUARY 11, 2024

Following its rapid growth, it has partnered with MoEngage, the leading insights-led customer engagement platform, growing customer conversions by +350% since implementation. Skroutz, the largest ecommerce marketplace in Greece, is eyeing further European expansion.

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Expansion Customer Engagement Engagement 52

VMS

NOVEMBER 10, 2022

which specializes in customer engagement. Leveraging automation is absolutely critical to fill workforce gaps and create a connected customer engagement strategy of humans and bots,” says Jenni Palocsik, Verint’s vice president, marketing insights, experience and enablement.

Customer Engagement 91

Customer Engagement Engagement Shopping Management 91

Inside Retail

MARCH 3, 2024

Adopting this approach not only reduces environmental impact but also frees up staff time away from processing waste packaging and towards more customer engagement. According to Future Market Insights, the returnable packaging market worldwide is set to grow from US$129.7

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Tailored Gifts Customer Engagement Strategy 130

Inside Retail

MAY 2, 2022

Airport retailers are welcoming data technological innovation to improve customer engagement,” Ray said. Ray added digitalisation measures have helped provide normalcy after the pandemic, such as contactless payment systems, and antimicrobial coatings on self-service devices to keep shops clean.

Retail Marketing 130

Retail Marketing Marketing Customer Engagement Retail Sales 130

Inside Retail

JANUARY 12, 2023

Yet a Forrester study indicated that even among social commerce leaders, fewer than 30 per cent were prioritising customer engagement in social commerce. This means most are failing to cultivate and nurture relationships throughout their customers’ purchase journeys on socials.

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Social Media Beauty and Health Engagement Customer Engagement 264

Retail Focus

AUGUST 4, 2022

Pre-pandemic, engagement with global environmental issues was mired in a false sense of security and widespread apathy. Brands were unsure how to authentically drive their environmental agenda, and customer engagement was hampered by sporadic profiling.

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Engagement Customer Engagement Curate Retail Design 162

Inside Retail

MARCH 7, 2022

For the first time, we are seeing more customers engaging with our brands via the website or app than in our brick-and-mortar stores,” said Claire Smith, director of EndeavourX. Online sales during the group’s first-half year increased by 25 per cent, reaching $603 million.

Customer Engagement 130

Customer Engagement Form Engagement 130