Inside Retail

JANUARY 15, 2024

If day one of the National Retail Federation’s annual conference, Retail’s Big Show, was all about AI, the overarching focus of day two was learning how to appeal to the modern consumer, especially Gen Z. It has to be authentic, you can’t try to control it, and let them [Gen Z consumers] express themselves.”

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Inside Retail

OCTOBER 26, 2023

Our survey reflected that consumers are drawn to physical stores for the tactile experience – with 56 per cent of consumers visiting stores to view products in real life and 46 per cent of consumers visiting stores to compare similar products within a tangible retail setting. “And And this appeal will last.

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Retail Focus

AUGUST 4, 2022

The past 2 years have resulted in some major changes to the retail industry, such as a significant increase in online shopping, the rise of localisation and other changes in consumer behaviours. Pre-pandemic, engagement with global environmental issues was mired in a false sense of security and widespread apathy.

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Inside Retail

MARCH 6, 2023

Heubel, in discussion with Inside Retail managing editor Heather McIlvaine, highlighted the US and global retailers at the forefront of the industry who are introducing cutting edge innovations, and are shaping the way that consumers shop and spend. You can watch the Masterclass sponsored by Adobe here.

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Inside Retail

JUNE 13, 2024

In a supermarket in southern China, live fish swim around in a glass tank bearing a QR code for customers to scan for information about where the fish is from and details of provenance and sustainability in its farming or capture. This is a truly digital environment to drive both footfall and continued engagement with customers.”

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Inside Retail

MARCH 5, 2025

Browsing behaviour, purchase history and real-time engagement can reveal critical consumer trends. Consumers express a strong preference for personalisation. Across retail, 67 per cent of consumers want more personalised interactions and real-time recommendations when shopping, especially Millennials (70 per cent).

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Inside Retail

DECEMBER 17, 2024

Previously, the focus has been on using customer demographics and historic purchasing data to tailor the shopping experience, with real-time recommendation engines creating highly curated product promotions. Retailers wont simply be guessing based on customer data. One example of this is Homes & Villas by Marriott Bonvoy.

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Retail Focus

JULY 3, 2024

Through their significant influence, luxury brands can shape consumer behavior and industry standards, setting trends that can cascade down to more accessible markets. Furthermore, luxury brands have the potential to educate and engage their customers on sustainability.

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Retail Focus

NOVEMBER 22, 2023

Luxury pop-up stores become essential brand levers amid the bustling atmosphere, presenting a distinct and enchanting shopping experience for consumers. Furthermore, I assess their impact on the visibility of a brand, customer engagement, and overall success.

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Retail Focus

NOVEMBER 7, 2023

They are creating hyperphysical retail experiences that engage multiple senses, foster community, and appeal to Gen Z consumers. Notably, statistics underscore the importance of this transformation: 32% of consumers seek in-store experiential moments. 58% are influenced by excellent past customer service.

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Inside Retail

SEPTEMBER 24, 2024

“When anyone is purchasing [for] kids, there are a few things in your mind – you want to make sure that it is fit for purpose and it’s sturdy and it’s safe, but definitely as well that the design fits in the curated space that everybody’s created within their own home,” explained Williamson. “We

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Inside Retail

SEPTEMBER 22, 2024

The top five tasks marketers wish they could use AI for Respondents to the Klaviyo research nominated a range of tasks they would like to deploy AI in to enhance their marketing campaigns and customer engagement and retention programs. Klaviyo helped the brand ensure it was not hitting new customers with many generic product messages.

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Inside Retail

NOVEMBER 14, 2023

As the year-end shopping season kicks off, Zalora , one of Asia’s leading online fashion retailers, and part of Global Fashion Group (GFG), is ramping up its marketing to capture consumers’ attention. It facilitates wider brand reach, quicker inventory turnover, and direct engagement, thereby fostering increased brand loyalty.

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Retail Focus

MAY 30, 2023

Other brands, such as LuluLemon or Huda Beauty, have invested in the power of digital to grow a following and establish an engaged community. A ‘ brand community ’ refers to a group of consumers who share a common interest or passion for a particular brand. Customers are also the primary drivers of the project and its sustainability.

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Inside Retail

FEBRUARY 26, 2024

One of the key trends that defined retail in 2023 was pop-up shops and how these experiential shopping experiences have taken hold over millennial and Gen Z consumers. Pop-ups are one way Nordstrom has been trying to drive sales and draw in younger, more trend-savvy consumer groups.

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Retail Focus

NOVEMBER 7, 2022

Customers and the public are becoming more informed about sustainable development, as it has become closely linked to the environment. Fashion brands investments are more concentrated towards creating value for customers, engaging them, and engaging with them. The customer journey in the sustainable luxury pop-up store.

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RetailMinded

APRIL 5, 2024

In the bustling world of retail, finding a niche that resonates with a passionate consumer base can be the key to success. Curating a Selection of Products Success in retail is often about offering the right product mix. Enhancing Customer Experience In retail, the customer experience is paramount.

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All Work

DECEMBER 18, 2020

Retail designers understand how brick and mortar stores can make genuine connections with consumers and also drive a successful online experience. The retail sector has figured out customers not only want to look at goods on a shelf and buy items; they want an experience. Optimus Offices (image: Work Design Magazine).

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RetailMinded

JUNE 30, 2020

The curated immersive online event will connect retailers with industry leaders offering real-time, expert insight into the current unprecedented retail landscape. Consumers are changing. Exhibitors include IBM, Lightspeed, Yelp, Ascent 360, Shipsi, Bigthinx, Better Packaging, Green Story and Amazon Sellers Lawyer. .

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Parcel Pending

FEBRUARY 28, 2023

The interactions between customer and retailer are made up of all these different touchpoints. Customers often choose companies they shop at based on their overall experience through all points of the customer engagement journey – not simply individual interactions with individual departments. www.pwc.com. March 28, 2022.

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Parcel Pending

FEBRUARY 28, 2023

The interactions between customer and retailer are made up of all these different touchpoints. Customers often choose companies they shop at based on their overall experience through all points of the customer engagement journey – not simply individual interactions with individual departments. www.pwc.com. March 28, 2022.

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Retail Insider

JUNE 24, 2021

Stitch Fix is able to offer personalisation at scale, which given recent moves in consumer behaviour, habits and expectations due to the pandemic, is more important than ever. I also think these spaces will move away from attempting to drive instant conversion and will instead aim to offer customers a taste of the brand.

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Retail Insider

DECEMBER 1, 2021

A good example is a Sweaty Betty campaign, which targeted consumers who had shopped with the brand for 15 years and were sent a card and a discount voucher. Interestingly, Inkpact tries to steer companies away from including notes in subscription boxes despite their huge popularity and curated nature.

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Inside Retail

MARCH 7, 2024

Birthday suit vice Against this backdrop, Australian fashion brand Nakedvice is on a mission to redefine accessible luxury with timeless designs that draw inspiration from vintage pieces and ‘90s nostalgia, aligning with emerging trends and consumer sentiments.

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Inside Retail

FEBRUARY 11, 2025

Economic recovery, technology adoption and shifting consumer priorities will shape the future of Australian retail in 2025 and beyond. Businesses prioritising AI, sustainability and seamless customer experiences will thrive, while those resistant to change may struggle to survive. This story is from our 2025 Australian Retail Outlook.

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Theatro

NOVEMBER 28, 2024

The retail sector is rapidly transforming due to evolving customer expectations for personalized, efficient, and convenient shopping experiences. GENAI enhances operational efficiency and customer engagement, significantly boosting sales. Automated team assistance was another critical use case.

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Retailing Insight

MARCH 6, 2025

Once youve clarified your stores story, you can start curating displays that tell it. Think of your space like a book,each section should introduce, build, and invite customers to explore deeper. Curate your aesthetic and draw inspiration to guide your in-store displays. (Mystical, boho, minimalist, eclectic?)

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Retail Focus

MARCH 14, 2025

Whether through Louis Vuittons elegantly packaged caf and chocolate line or Gucci Osterias Michelin-starred dining experiences, luxury houses have realised that food is more than just an additional revenue streamit is a powerful tool for customer engagement.

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