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How Toys ‘R’ Us aims to bring joy and wonder back to the brand

Inside Retail

Penny Cox recently took over as CEO of ToysRUs in Australia and New Zealand. Here, she discusses her philosophy for finding and managing good people, the global company’s sprawling plans for expansion, the importance of an exciting customer experience in toy stores, and more. I love the category of toys and babies.

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What All Retailers Can Learn from Toys R Us

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By now everyone knows that Toys R Us announced its closure less than 6 months after initially declaring bankruptcy in September 2017. Although that end may have been more related to debt than retail environment design, there are lessons all of retail can take from Toys R Us’s misfortune.

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More stores and AR activations: Toys ‘R’ Us looks to grow in Asia

Inside Retail

It’s business as usual for ToysRUs, which recently opened its latest outlet at Jem, a suburban mall in the west of Singapore, bringing its total number of stores in the country to 11. Adelene Teo, general manager of ToysRUs Singapore. Normalcy is returning. Online factor matters.

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‘Always thank your team’ — and other management tips from a Toys R Us exec

Inside Retail

If you want to be a good manager, you should always begin with the end in mind and think of the customer at the centre, according to Rohan Cherian, Toys R Us Canada’s associate vice president of e-commerce and consumer technology. They wanted to know what the customers wanted from them. “A Ask the “dumb question”.

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Why Toys ‘R’ Us is investing in robots for peak trading season

Inside Retail

An army of robots have been recruited to help ToysRUs manage Christmas trading — the peak period for toy sales. Dr Louis Mittoni, CEO and managing director of ToysRUs ANZ, said the technology has been well received by employees. “In Scaling up Babies ‘RUs.

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Why Toys ‘R’ Us is investing in robots for peak trading season

Inside Retail

An army of robots have been recruited to help ToysRUs manage Christmas trading — the peak period for toy sales. Dr Louis Mittoni, CEO and managing director of ToysRUs ANZ, said the technology has been well received by employees. “In Scaling up Babies ‘RUs .

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FedEx’s bot opens possibilities for on-demand, same-day delivery

Inside Retail

Here in Asia Pacific, online retail sales are expanding at a compounded annual growth rate of 11 per cent, driving two-thirds of global online retail growth,” said Kawal Preet, FedEx president, Asia Pacific, Middle East and Africa (AMEA). All of this is powered by more tech-savvy buyers here in the Asia Pacific.

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