Mediocre interactions are plaguing retail. Here’s how to fix it
Inside Retail
MARCH 20, 2024
The self-service kiosk is not working. An airline staff member walks up to me and, without eye contact or a smile, asks for my boarding pass, overrides the self-service kiosk, prints the baggage tags and tags the luggage, all in silence. At the airline check-in desk: I have a bag to check in for this trip.
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