Inside Retail

APRIL 28, 2024

At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment. Now more than ever, creating a seamless journey from ordering to unboxing is crucial. In fact, 33.7 What’s the rush?

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Strategy Tailored Shopping Management 243

Inside Retail

NOVEMBER 15, 2023

Coles Liquor has partnered with not-for-profit DrinkWise to introduce in-store signage that gives customers easier access to support services if they need help managing their alcohol consumption. The rollout follows extensive trials at several stores in Queensland, NSW, SA and WA, where the signage received a positive customer response.

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Promotion Management Engagement Strategy 246

Inside Retail

FEBRUARY 15, 2024

TerryWhite Chemmart has partnered with DoorDash and Hola Health in a bid to expand the telehealth services it offers. The deal with DoorDash will provide a two-hour delivery service from nearly 400 pharmacies within TerryWhite Chemmart’s network.

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Tailored Strategy 162

Inside Retail

MARCH 18, 2024

“We’ve decided to prioritise repair with the focus on ensuring the garments we are producing are being worn for longer, with the hope that our garments can be kept in a suitable condition to be able to offer resale or repair down the line,” Shona Joy’s chief operating officer, Danielle Millar, told Inside Retail. “As

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Fashion Line Consumer Perspective 246

Inside Retail

FEBRUARY 12, 2024

The key growth categories in the market were mobile phones, games hardware, small appliances, whitegoods and services. Our focus remained on maximising customer demand through delivering consistently high levels of customer service and driving best value for our customers.” Online sales increased by 0.8 per cent to $543.1

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Consumer Marketing 263

Inside Retail

DECEMBER 14, 2023

“We are incredibly excited to be opening our largest footprint Seed store,” said Kylie Cameron, head of retail at Seed Heritage. More than 260 of these are Seed Heritage stores including concessions in David Jones, Myer, and The Iconic.

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Inside Retail

APRIL 26, 2024

Our 2024 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. We were one of a few pureplay retailers in the country and set out to provide traditional customer service in a modern context.

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Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. Yoox Net-a-Porter’s APAC GM, Natalie Lee.

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Fashion Tailored Strategy Marketing 245

Inside Retail

MAY 1, 2024

In 2012 Lekker opened its North Melbourne ‘brand store’ and in 2016 expanded to Sydney, initially to a small store space before relocating to a much bigger space – being its current Sydney location with on-site service facilities, offices and the ability for customers to test-ride bikes. “In million this year.

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Inside Retail

OCTOBER 25, 2023

Kogan is a portfolio of retail and services businesses that includes Kogan Retail, Kogan Marketplace, Kogan Mobile, Kogan Internet, Kogan Insurance, Kogan Money, Kogan Cars, Kogan Energy, Dick Smith, Matt Blatt, Mighty Ape in New Zealand, and Brosa. Kogan has logged a 6.5 This most recent quarter has been full of excitement for Kogan.com.

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Inside Retail

FEBRUARY 14, 2024

Williams’ global flagship store on Sydney’s George Street, which opened at the end of last year, revealing an industry-leading virtual showroom and customer service hub that is redefining the customer journey. It fuses technology and human touch in a virtual retail space that is at the forefront of customer service innovation.

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Location Accessories Accessories Strategy 262

Inside Retail

APRIL 17, 2024

“We extend our deepest condolences to the families and loved ones of the victims and would like to thank the community, business partners and our customers for your ongoing support during this time,” Westfield Bondi Junction said.

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Inside Retail

NOVEMBER 22, 2023

. “Pancho’s global business and strategic leadership expertise, combined with his enduring passion for retail, will amplify our future growth ambitions,” said Guyan Stroud, chairperson at Forty Winks.

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Merchandising 264

Retail Focus

MAY 1, 2024

This phenomenon is known as “The Click Before the Brick,” where digital presence shapes our shopping experiences. Services like PayPal, Apple Pay, and Google Wallet allow for quick and secure transactions without physical cash or cards.

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Shopping Social Media Tailored Management 130

Inside Retail

APRIL 13, 2024

Our team continues to provide full assistance to the NSW emergency services response.” We send our love & deepest condolences to her partner, the Singleton family & her friends. He also expressed “deep appreciation for the swift and brave action” of Westfield Bondi Junction’s team and first responders.

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Social Media Advertising Shopping Boutique 263

Retail Focus

MAY 1, 2024

NYSE: FL), has unveiled its new retail concept that delivers an elevated shopping experience and unrivaled customer service. The concept also provides Foot Locker’s sneaker ambassadors, the iconic Stripers, with the ability to elevate their customer service through a sharpened high-tech toolkit. Foot Locker, Inc.

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Concept Reimagine Layout Shopping 147

Inside Retail

OCTOBER 26, 2023

Its cloud service AWS reported an increase in sales of 12 per cent to $23.1 GlobalData MD Neil Saunders attributes to efficiencies the management implemented, such as responding to concerns of overcapacity and the reorganisation of the fulfilment network to both reduce costs and improve services for customers.

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Inside Retail

APRIL 23, 2024

Membership of the company’s Kogan First subscription service grew 16 per cent to more than 472,000. “Our team is committed to delivering remarkable value to millions of customers and help them combat the cost-of-living, so they can live their best lives.” Platform-based sales accounted for 61.6

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Light Advertising 260

Inside Retail

NOVEMBER 26, 2023

The Australian Competition and Consumer Commission (ACCC) in its latest report for the Digital Platform Services Inquiry raised concerns that expansion of these platforms has increased the risk of them engaging in harmful behaviour, such as invasive data collection and practices that lock in customers and limit their choices.

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Expansion Consumer Engagement Marketing 246

Retail Focus

APRIL 10, 2024

“Continuing our trend of listening to our customers and where they want to see us open, we heard the beauty community of the North East loud and clear when they asked us to open in Newcastle city centre and the Metro Centre. Beauty lovers in the North East should also become familiar with the Sephora UK App.

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Curate Expansion Shopping Engagement 147

Retail Focus

SEPTEMBER 1, 2022

It confirms the central role of Toyota retailers in delivering to our customers an immersive brand experience as the company transitions to a mobility company. Our new showroom concept marks an important step in our ambition to become the most electrified mobility brand of choice for our customers.?

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Inside Retail

MARCH 6, 2024

“Our long-term leasing strategy has seen several retailers significantly expand their footprint, with brands such as Apple and Mecca tripling their floorspace in the past five years,” said QIC leasing manager Byron Hayes.

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Beauty and Health Strategy Management Space 264

Inside Retail

MARCH 7, 2024

Our 2024 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. Coming from a logistics background meant I had a headful of best practices but was handcuffed by our tech and capacity at the time.

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Strategy Management Tailored Balance 249

Inside Retail

JULY 16, 2023

Sydney-based waste recycling service RecycleSmart has raised $1.04 “With over 900 investors backing us, our community has demonstrated their unwavering support for our mission to revolutionise recycling,” Baracchi told Business News Australia. million through the crowdfunding platform Birchal.

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Expansion 240

Inside Retail

AUGUST 7, 2023

We listened to our customers, frontline and management teams, and found there was duplication of effort and that our leaders want more time on the floor, leading and inspiring their teams, engaging with their customers and driving service outcomes,” a David Jones spokesperson told The Age. “To

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Department Stores Engagement Management Location 246

Retail Focus

MARCH 19, 2024

The new store format matches Moss’ stride forward in style and service too. The city is a true melting pot, so I can’t wait to show our customers everything we have to offer. The new brand concept, our level of service, competitive pricing and the fact that we offer ready-to-wear, Hire and Custom Made sets us apart from competitors.

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Inside Retail

JANUARY 29, 2023

Our financial services program is a core pillar of our service offering to our customers,” said David Jones CEO Scott Fyfe. “We We have partnered with Latitude because we have a common vision to deliver a best-in-class, digital-first card offering to our customers.” Latitude has more than 2.8

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Department Stores 225

Inside Retail

APRIL 28, 2024

At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment. Now more than ever, creating a seamless journey from ordering to unboxing is crucial. In fact, 33.7 What’s the rush?

Strategy 147

Strategy Tailored Shopping Other 147

Inside Retail

FEBRUARY 4, 2024

The company boasts an estimated over 20,000 customers including quick service restaurants, corporate caterers, cafes, restaurants, and hotels. “Metcash is the logical owner of Superior Food, and the acquisition cements our position as the largest wholesaler and distributor of food to independent businesses in Australia.”

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Strategy Marketing Space 263

Inside Retail

MARCH 7, 2024

With a network of 35 outlets across Malaysia, the company provides genuine spare parts and repair services for a diverse range of smart devices, including Internet of Things (IoT) gadgets. By integrating maintenance and protection services into a holistic ecosystem, the brand is rewriting the rules of smartphone repair, one repair at a time.

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Tailored Planning Expansion Promotion 130

Inside Retail

JANUARY 10, 2024

Regional service station and cafe operator Bowser Bean has been tackling industry concerns including skills shortages and the changing role of service stations through a new training program. The new program, Daily Grind, allows team members to perform training wherever and whenever they desire.

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Management Strategy Location Consumer 130

Retail Focus

MARCH 4, 2024

The new space also provides a range of services, such as Arc’teryx’s circularity programme, ReBIRD , which focuses on the care, repair, and up-cycling of its products. Similar to our Long Acre store, this space will transcend our brand ethos to an even higher degree with more options for visitors and accessible services available.

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Outdoor Apparel Accessories Accessories 147

Inside Retail

APRIL 18, 2024

Online wine shop Just Wines has acquired craft spirit subscription service Liquor Loot, which entered voluntary administration last month. “I’m proud that the Liquor Loot brand will live on and continue to provide a rewarding experience for our loyal customers.

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Engagement Marketing Management Shopping 264

Inside Retail

FEBRUARY 13, 2024

UK-based SSP Group has signed an agreement to acquire Airport Retail Enterprises (ARE) for an undisclosed sum, Verdict Food Service reported. Our enlarged business in Australia will have the opportunity to become a regional centre of excellence.”

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Location Concept Strategy 275

Inside Retail

MARCH 26, 2024

“We also want to understand the impact of and relationship between our operations and the customer experience.” “We also want to understand the impact of and relationship between our operations and the customer experience.” In addition, the initiative provides intelligence for planning and rostering.

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Planning Management Other 255

Inside Retail

JANUARY 3, 2023

Shopify calls its expanded service a composable stack for enterprise retailers called Commerce Components by Shopify (CCS). The service offers enterprises no rate limits thus allowing brands to integrate their existing systems with Shopify’s modular components. Further reading: Shopify buys into Australian climate-tech firm.

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Inside Retail

MAY 3, 2024

“We’re working hard to deliver what runners and active people need and want from their gear, and we service them well wherever they choose to engage with our brand and team. Moreover, its trail running footwear category revenue climbed 11 per cent. This is what sets Brooks apart,” said Dan Sheridan, Brooks CEO.

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Engagement 130