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Opinion: Why the current supermarket inquiries are so threatening 

Inside Retail

The post Opinion: Why the current supermarket inquiries are so threatening appeared first on Inside Retail Australia. The supermarkets lauded as heroes in the pandemic lockdowns are now the villains of cost-of-living pressures that in many instances result from government policies and charges.

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Generation wars: Koala quiz splits opinion as it tackles income inequality

Inside Retail

We’re not looking for backlash but everyone has an opinion and we knew we were entering a live cultural debate, so a balanced discussion was always the plan. “[We The post Generation wars: Koala quiz splits opinion as it tackles income inequality appeared first on Inside Retail. This, he said, has been achieved.

Promotion 234
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Opinion: Brad Banducci transformed Woolies as CEO and deserves to be recognised

Inside Retail

The post Opinion: Brad Banducci transformed Woolies as CEO and deserves to be recognised appeared first on Inside Retail Australia. Banducci might well have preferred to go out without the loss of a little skin in recent weeks, however, Woolworths is quite entitled to describe him as one of its finest leaders.

Marketing 130
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Opinion: The clock is TikToking for supply chains

Inside Retail

The immediacy of fresh content, the pressure of influencers, the ease of purchase and the propensity to share opinions on everything makes social commerce a high risk/ high reward space. Worse still, social commerce customers are highly likely to share opinions on their social media accounts, posing further threats to retailers’ reputations.

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Opinion: Is the pandemic pet boom sustainable?

Inside Retail

The post Opinion: Is the pandemic pet boom sustainable? It’s clear that retailers are stepping up to offer products and services to suit consumers and their furry friends. This should see pet supplies sales value continue to grow in the near to medium term, even as volume growth may slow. appeared first on Inside Retail.

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Opinion: Our customers will vote on climate action with their wallets

Inside Retail

The post Opinion: Our customers will vote on climate action with their wallets appeared first on Inside Retail. Regardless of the outcome on 21 May, as businesses, we know our customers and future team members will vote for change with their feet and with their wallets. The question is, ‘is your business ready?’.

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Opinion: Don’t make your returns problem an experience problem

Inside Retail

The post Opinion: Don’t make your returns problem an experience problem appeared first on Inside Retail. Returns contain an important message about your relationship with your customers and how they are experiencing your brand. Listening to this message can build loyalty and unlock lifetime customer value.