Remove online-retail-sales-training
article thumbnail

Should sales training change in the face of online retail?

Inside Retail

The past two years have been explosive for online retail. Customers that had never purchased online were forced to, leading to increased online conversion and sales, as well as longer delivery times and a struggling supply chain. For us, it’s always about changing behaviour to improve outcomes,” Anderson said.

Concept 130
article thumbnail

How to Boost February Sales

Retail Focus

February can be tough for retail. The festive period is over, and the January sales are gone. With many consumers reining in spending after the excess of the previous months, an inevitable sales dip follows. Yet for businesses, there are ways sales can be boosted and crucially, ways to use the downtime effectively.

Line 235
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customised retail training shows better results

Inside Retail

The majority of retail sales courses are generic and hard to relate to. Kirsty James, training manager at RM Williams, put it like this: ”Now, working with the RedSeed film crew, our team can experience short, sharp nuggets of ‘what good looks like’ so they’re able to take it in, learn from that and be able to do it.” .

article thumbnail

Ikea bets on remote interior design as AI changes sales strategy

Inside Retail

Ikea is training call centre workers to become interior design advisers as the Swedish furniture giant aims to offer more home improvement services and hand run-of-the-mill customer queries to an artificial intelligence bot called Billie. billion, or 25 per cent of total sales in Ingka’s financial year ending August 31, 2022.

article thumbnail

Traditional learning methods are failing: How new techniques can succeed

Inside Retail

With Gen Z now dominating the ranks of Australian retail workers, traditional learning models are failing to deliver for businesses. Now retailers are turning to new digital techniques that boost retention – and their bottom lines. It also helps retailers identify knowledge gaps among their staff.

article thumbnail

How Rebel is bringing elements of its immersive store concept online

Inside Retail

Australian sporting goods and apparel chain Rebel has expanded its omnichannel offering with a revamped website that aims to bring some of the experiential elements of Rebel customer experience (rCX) concept stores online. In Australia, the retailer’s sales grew by 20 per cent, to $1.21 Physical and mental wellbeing.

Concept 238
article thumbnail

Why it’s essential to coach your team in 2023

Inside Retail

Coaching is essential in the retail environment, and it’s proven to improve the performance of individual employees and organisations. However, with an integrated coaching tool and good training, coaching can be quick, easy and available for your whole team. . It means you can give quick and specific feedback on the retail floor.