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Pop Mart opens largest store in Australia

Inside Retail

Chinese art toy retailer Pop Mart has opened its largest Australian store yet at the Westfield Mt Gravatt Shopping Centre in Brisbane. The post Pop Mart opens largest store in Australia appeared first on Inside Retail Australia. Last July, the company opened its first store in Brisbane and its third in Sydney.

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Choice probe finds retailers misleading consumers over warranties

Inside Retail

Leading Australian retailers Harvey Norman, JB Hi-Fi and The Good Guys have been accused of misleading consumers with poor-value extended warranties after an investigation led by consumer advocacy group Choice. “We were shocked by the results of our mystery shop. “We were shocked by the results of our mystery shop.

Consumer 130
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A global and local look at the state of omnichannel

Inside Retail

In fact, according to IBM, omnichannel is now the preferred way of shopping for a quarter of global consumers. While an increasing number of retailers are investing in omnichannel, not every brand has successfully implemented it. The study evaluated 700 brands across 10 countries, including Australia, through secret shopper research.

Strategy 100
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Does your customer service translate across cultures?

Inside Retail

Today’s retail teams comprise people of different cultural backgrounds and continue to service an increasingly diverse customer profile. A (delightful) mystery shopping experience. In fact, I am there on a mystery shopping exercise. appeared first on Inside Retail. How’s that for cultural diversity?

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Tommy Hilfiger upsizes at London Designer Outlet

Retail Focus

Christine Grace, Leasing Director for Realm, said: “Given that shops in London Designer Outlet feature high quality fit-outs, visually appealing displays and a mystery shop programme to ensure a consistently excellent guest experience, Tommy Hilfiger’s newly upsized store will fit right in.

Design 163
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How technology can drive meaningful engagement between store staff and shoppers

Inside Retail

Consumers shopping in physical stores are seeking a more personalised and relevant engagement with retailers today, based on their needs and desires – they want more than conversations with sales associates merely trying to sell them something. Cook is referring to one of the key takeaways from the 2024 Omnichannel Leadership Report.

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Low Consumer Confidence in Supply Chains Prompts Early Holiday Shopping, Research from Bright Data Reveals

Retail Focus

Bright Data , the global industry leader in making public web data accessible to all, has today released new research that reveals consumer sentiments around the 2021 holiday shopping season, including Black Friday and Cyber Monday. For those that currently only shop in person, 14% said they will do more online shopping this year.

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