Talking Retail Grocery and product news for independent retailers
She took on temporary staff to replace those who needed to self-isolate, which helped keep the store open all hours, and worked with local suppliers to find alternative products and maintain availability.
She has kept this initiative going throughout the pandemic and it is now a regular part of her job.
She supports her team with one-to-one meetings and regularly praises them for their good work, either by shouting about it on social media or by putting their picture up on a “pride wall” in-store for everyone to see.
The judges were impressed with Smith’s work ethic, describing her as an “inspiration” and someone who “leads by example”.
One judge said: “She has become stronger and more confident in her role.”
