Inside Retail

NOVEMBER 14, 2022

So how can physical retail stores replicate the experience and deliver an equally personalised interface for customers? Retailers need to reflect the tailored and personalised experience of online, but in-store.”. French says the goal of digital signage is different for every brand and vertical.

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Inside Retail

JUNE 26, 2023

As consumers return to physical stores in the post-pandemic era, delivering a great in-store experience has become more critical than ever, says a leading retail technology expert. Boring and undifferentiated retail is dead,” insists Neal French, director of Chrome Enterprise, Apac. “It’s

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Inside Retail

OCTOBER 26, 2023

The appeal of in-store shopping in a thriving e-commerce era is not diminishing – but it is evolving, according to new research commissioned by technology company Lightspeed and Inside Retail. “It The report showed that customers expect both greater convenience and additional services from shopping in-store rather than online.

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Inside Retail

FEBRUARY 19, 2024

Those experiences ultimately her to launch Elix Healing, the first menstrual wellness brand to combine Chinese medicine and clinical research for personalised herbal treatments for women’s hormonal health. We spoke with her about coming up with the concept and how to stand out in the increasingly competitive wellness space.

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Inside Retail

APRIL 8, 2024

One-third of Australians now experience feeling lonely some of the time, one in six of us severely, and 18-24-year-olds have the highest levels of loneliness in the country. But what does all this have to do with High Street Retail? Never have we been more connected and more alone. And we’ve stayed.

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Inside Retail

SEPTEMBER 26, 2023

Previously, retailers competed on the quality and location of their stores, but with the rise of e-commerce, the competitive dynamic has fundamentally changed. The physical retail store is a vital cog in the broader supply chain network. For many time-conscious and demanding consumers, digital-first is the preferred way to shop.

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Inside Retail

OCTOBER 5, 2022

How Australia’s retail playing field has been transformed over the course of the pandemic is only now coming into focus as brands reassess their strategies in the light of the New Normal. The Brand-tastic! Today’s consumers tend to have much higher expectations of the brands they purchase from than they did in the past.

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Inside Retail

FEBRUARY 7, 2024

And you will gladly walk down the third aisle to get to the top of the first – and repeat, anticlockwise if needed – precisely because you know the best price for your chosen brand will be found if you can just breathe in and crabwalk with confidence to its suspected location. It’s a simple tool to connect in-store and online experiences.

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Retail Focus

AUGUST 17, 2022

Mark Zuckerberg has tongues wagging with big claims about his “Metaverse”, and while he’s since shed very little light so far on what this will entail, or how far it’s progressed, we know the aim is to create a ‘phygital’ world where people can work, play and hangout, accessed by virtual and augmented reality tools. .

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Inside Retail

FEBRUARY 19, 2024

This week, The Iconic hard-launched a new brand campaign to serve as a reminder, to consumers and itself, that the online retail platform is far from finished with disrupting and innovating the Australian and New Zealand retail industry.

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Inside Retail

JULY 19, 2022

While e-commerce may have been the name of the game two years ago at the peak of Covid-19 restrictions, as we’ve emerged from lockdowns, it’s clear that physical retail is not going anywhere. Overall, the return to retail has made it clear how important the customer experience is in drawing people back.

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Inside Retail

JUNE 7, 2021

However, according to Accenture’s 9th wave of Covid consumer research, two in three consumers continue to use brand apps for ordering. However, according to Accenture’s 9th wave of Covid consumer research, two in three consumers continue to use brand apps for ordering.

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Inside Retail

FEBRUARY 7, 2024

In an era marked by rapid technological advancements and economic uncertainties, the retail landscape finds itself at a critical crossroads. A recent global study conducted by the IBM Institute for Business Value sheds light on the escalating discontent among consumers with traditional shopping experiences, both in-store and online.

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Inside Retail

OCTOBER 9, 2023

But this collaboration is more than just a digital handshake between two retail powerhouses. It’s a strategic play that aims to redefine the shopping experience, bridging the gap between in-store and online retail.

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Retail Focus

NOVEMBER 7, 2023

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. The landscape of luxury retail has undergone a profound evolution in recent years, ushering in a new era where the boundaries between the physical and digital realms are blurred. Ghalia BOUSTANI.

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Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. While building trust along that journey has always been critical, it’s becoming ever more time-sensitive. Creating cohesive customer experiences. And consumers can feel it.

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Retail Focus

JUNE 21, 2023

Josh Bunce, founder and CEO of the iuf Group The retail sector is fighting hard to survive thanks to the knock-on effects of the covid pandemic and now the cost-of-living crisis. Among the biggest challenges retailers with a physical shop presence face is the ability to get customers through their doors. Why Invest In Technology Now?

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Inside Retail

JANUARY 3, 2023

Or that we could use our smartphones to scan items in-store and instantly compare prices across different brands? The retail industry is constantly evolving, and as we head into 2023, there are plenty of exciting technology trends to look out for. Here are just a few to kick things off. The rise and rise of AI. Robotics on the rise.

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Inside Retail

MARCH 20, 2024

In an era marked by economic flux and shifting consumer preferences, the global retail landscape stands at a pivotal juncture, ripe with both challenges and opportunities. China is the world’s largest retail market, accounting for almost 50 per cent of global retail transactions. It was valued at $3.8

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Retail Focus

OCTOBER 10, 2023

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. From Pop-Up Stores to Seamless Experiences The economic recession of 2008 shifted attention towards alternative retailing formats like pop-up stores. Is it the products it offers or the way it shapes customer experiences?

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Inside Retail

FEBRUARY 6, 2022

In the last month, several major brands have announced drone delivery trials, or extensions of existing trials of the technology, all centred around Logan in Brisbane. O’Malley said drone delivery fits “hand-in-glove” with KFC’s digital and delivery strategy, and will be a huge driver for the brand and the category.

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Inside Retail

JUNE 4, 2023

The 2020 pandemic was the most profound shared experience for a generation, creating a moment that brought everyone closer together and leaving us with a far greater appreciation of local businesses. But for most of us, the custom of personal conversations with retail staff has been lost for many years. That was the norm.

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Inside Retail

MAY 23, 2021

Retail has changed forever. Furthermore, Euromonitor International projects that half of the absolute value growth for the global retail sector from 2020 to 2025 will be digital. Concepts of loyalty and convenience have also been challenged like never before. Enabling retail offerings through e-commerce. per cent share.

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Inside Retail

APRIL 8, 2024

She recognised the need for a destination that offered more than just a transactional experience. Additionally, we wanted to provide essential services such as a workshop, bike washes, and detailing, enhancing the overall experience for our customers,” she told Inside Retail. per cent to reach US$34.87 billion by 2028.

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Inside Retail

OCTOBER 11, 2023

A few years ago, it seemed like every new brand making noise in the market was adopting a direct-to-consumer (DTC) business model. The rise, fall and evolution of many high-profile DTC brands raises questions about the future of DTC as a business model. to ‘Look at this amazing DTC brand! Everyone should do this.’

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Inside Retail

JUNE 24, 2021

Interactive storytelling, virtual worlds, a personalisation studio and 3D superheroes – it’s not your average retail store, but Lego’s new New York City flagship demonstrates what’s possible with experiential retail. In a 20-minute themed game-style experience, virtual characters guide each visitor through their mission.

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Inside Retail

MAY 10, 2023

Retailers are always looking for ways to gain market share and build loyalty, but the strategies that work today may not be relevant in the future. This demographic, mostly made up of Millennials and Gen Zs, are beginning to question the productivity-obsessed and goal-oriented culture that they came of age in,” Sac told Inside Retail.

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Inside Retail

NOVEMBER 27, 2023

While Australian retail’s annual peak season may have dawned, “a perfect storm of challenges” has created an extremely difficult time for retailers who are facing higher overheads and falling spending as consumers adapt to the cost of living crisis. It is important to remember that crises drive innovation,” he told Inside Retail.

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Inside Retail

AUGUST 14, 2022

Traffic has been shifting from physical retail, to e-commerce, to social media – seeing clothes on real women. Each of these platforms has its own benefits and drawbacks in terms of fit, style and convenience. Physical retail is great for fit but not that convenient, and style cues are limited to a few outfits on display.

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Inside Retail

SEPTEMBER 21, 2021

Despite the fact that your brand and your shipping carrier are separate entities, customers now see your brand and their shipping experience as one and the same. If your shipping options fail to impress, you’ll be left with complaints, problems to solve, poor reviews, and a damaged brand image.

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Inside Retail

FEBRUARY 4, 2024

Last year, consumer expectations of their digital customer experience also reached new heights. The momentum behind online spending, value and convenience-driven shopping choices, and demand for seamless and secure purchasing isn’t slowing down. In November and December alone, 7.5 However, spending is only part of the picture.

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Inside Retail

JULY 18, 2022

Augmented reality (AR) holds exciting promise for retailers, despite marketers still being ill-equipped to deliver it, and technology and privacy laws still presenting challenges. Here are four examples of tech done superbly well in a retail environment: VR headsets: envision what you can’t see. Experiential marketing at its best.

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Inside Retail

NOVEMBER 26, 2023

Japanese retailer Muji unveiled its largest flagship store in Southeast Asia, with the recent reopening of Muji Plaza Singapura in the heart of Singapore, following a transformative makeover. But it’s not just about size; Muji Plaza Singapura has introduced innovative concepts that redefine the shopping experience.

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Inside Retail

DECEMBER 3, 2023

Over the last few years, a new demographic is set to become more prominent in the retail landscape. How we came to the name I’ve been fascinated with the study of people and generations for many years. We’re talking about Generation Alpha – or people born between 2010 and 2024. Most of them will also live to see the 22nd century.

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Parcel Pending

OCTOBER 3, 2023

By 2029, the estimated value of goods returned to sellers and manufacturers in the retail industry is anticipated to reach $954 billion , and with the average return rate for merchandise purchased in 2022 estimated to be 6% ($816 billion USD), it’s safe to say that returns have become a significant component of the retail experience.

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Inside Retail

MARCH 26, 2023

How it works Customers who want to enrol in Amazon One and link their MyPanera account simply need to hover their palm over the Amazon One device in store, and a Panera associate will help them to get signed up. Apparently, one in five Americans visit a Panera bakery-cafe every quarter. Customers can choose loyalty linking, payment, or both.

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Inside Retail

DECEMBER 18, 2023

The rise of e-commerce has raised questions around the role of bricks-and-mortar retail but experiential retailers are still making a case for in-person shopping. Often, conversations around experiential retail are limited to discussions of secret pop-ups, live tutorials, brand installations, private events and product giveaways.

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