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“At the starting line”: Building relationships and loyalty over Ramadan

Inside Retail

While certain retailers are identifying the commercial opportunities associated with the month of Ramadan, an expert suggests that Australian retailers are still “at the starting line” when it comes to authentic engagement with the Muslim community. Everyone is at the starting line,” she said.

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How RM Williams boosts efficiency with its unified commerce platform

Inside Retail

Central to this transformation was the adoption of NewStore , a unified commerce platform anchored in an omnichannel POS – with built-in solutions such as order and inventory management, clientelling, and store fulfilment. People had to line up,” said Ratcliffe. Before NewStore, we had many disparate systems across the organisation.

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Post-BFCM: Four strategies to retain your new customers

Inside Retail

Black Friday Cyber Monday (BFCM) will have been a customer data goldmine for every retailer, delivering a huge increase in traffic and engagement across websites and messaging. That represents a massive opportunity to engage prospects and convert them into customers. What were your top-performing campaigns and flows?

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How pharmacies are tapping into personalisation tech

Inside Retail

Customers are already getting used to adopting digital technology to manage their health, whether it be the government’s Medicare app, the MedAdvisor app for prescription management, or retailer apps like Chemist Warehouse’s Health @ Your Fingertips or Amcal’s health management app.

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Employee disconnect is at an all time high – here’s what to do

Inside Retail

In fact, their roles, reporting lines and rewards are so often opposed, you’d be forgiven for thinking we designed it to guarantee a disconnect. Our workers expect our managers to put in more discretionary effort, in return for which they may be treated favourably when a better offer comes along. What to do?

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How to get on top of the numbers that matter in your business

Inside Retail

Whilst you would hope that is the exception rather than the rule, it is the accrued revenues, the forecast margins and aspirational cost management that become the most destructive. It is amazing really, the number of people that capably count revenue, yet cannot manage cost and believe that profit equals cash flow? Sensitivity.

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14 Property Management Incentive Program Ideas to Retain Residents

Parcel Pending

As a property manager , you undoubtedly recognize that turning over a unit has a significant price tag – from cleaning to marketing to maintenance costs (especially in current market conditions ). To retain residents, here are 14 key property management incentive ideas to keep your residents in place. The Details of Incentives.