Five key takeaways from LVMH, M&S and others at the World Retail Congress
Inside Retail
MAY 8, 2023
Most executives I spoke to have engaged in some level of cost cutting. Bridging the gap between tech and humans While there was a lot of discussion around how AI is transforming retail, Marks & Spencer CEO Stuart Machin admitted that he still struggles to find the balance between technology going too fast and too slow for his customers.
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