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How Retail Businesses Can Excel With Customer Services

Retail Focus

This article highlights actionable strategies that can help retail businesses win the customer service game. These statistics highlight the significance of personalised customer interactions in the retail space. It gives your team an insider’s perspective into customers’ pain points and experiences.

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Experts weigh in on China’s supply chain risks and mitigation strategies

Inside Retail

In this article, we will explore the supply chain risks associated with China and the strategies that businesses can adopt to mitigate them. This could also assist to prioritise your shipments to destinations if there are disruptions as the larger suppliers will have dedicated vessel space available to them,” he added.

Strategy 130
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A need for speed: When Dior met Gran Turismo

Inside Retail

With a well-known fashion designer driving the Dior x Gran Turismo collaboration, it’s clear that fashion designers bring a valuable perspective to digital games, one that steers away from the busty babes in skimpy warrior costumes that have been commonplace since the early days of video games. How fashion can make better games.

Fashion 130
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Sustainability, Well-being, and the Building Blocks of a Biophilic Workplace

All Work

As designers recognize the symbiosis between sustainability and human well-being, they can create spaces that accommodate the diverse needs and preferences of different individuals. This article was originally written by Perkins&Will’s Leigh Christy for Work Design Magazine. It is more than spatial reconfigurability.

Outdoor 106
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From Pop-Up Stores to Seamless Experiences

Retail Focus

This article explores the evolution of retail formats, from single-product stores of the late 1800s to the rise of pop-up stores and the pursuit of seamless customer experiences in the digital age. The concept of the “experience economy” highlights how brands use their spaces, props, and goods to engage customers in memorable events.

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How To Design Workplaces For Neurodivergent Employees

All Work

Agile and flexible working spaces, particularly now with hybrid working, present challenges where the level of noise is unpredictable – and this can impact neurodivergent employees. This article was written by Jason Slocombe and was originally published on Work Design Magazine.

Design 98
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Crafting luxury brand narratives through popup stores

Retail Focus

They have used pop-up spaces to showcase their fashion collections, collaborate with artists and create immersive environments that reflect their history of bold design, personal expression, and contemporary luxury. This relationship effort takes the form of exclusive and VIP events.