article thumbnail

Three practical solutions to drive brilliant customer engagement

Inside Retail

The number of touchpoints to reach them and the amount of data being generated, continues to skyrocket, which can sometimes make for a very disjointed customer engagement strategy. . When customer engagement is done right, brands can build customer loyalty by providing impactful, user-centric experiences. Take Ticketek , for example.

article thumbnail

2019 vs 2020 vs 2021: How has Covid impacted Christmas?

Inside Retail

It’s kind of elongated and stretched out,” noted Adam Ioakim, managing director, APAC at Emarsys. The interesting thing is we started to see a few retailers starting Black Friday and Cyber Monday a few days earlier and starting to pull some of that early customer engagement into their pipeline,” observed Ioakim.

Gifts 246
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Strategies for Boosting Student Engagement

Parcel Pending

The concept of student engagement leaped to the forefront of the minds of professors and teachers as they strived to educate, interact, and encourage student participation during pandemic-induced online learning initiatives. Actively engaged students have been linked to improved achievement, persistence, and retention.

article thumbnail

Optus backpays over $7.8 million to underpaid employees

Inside Retail

Optus hired these employees as retail consultants and store managers around Australia between January 2014 and March 2020. The backpayment includes more than $5.4 million in wages and entitlements and more than $2.4 million in superannuation and interest.

article thumbnail

Sessions & Speakers for ACTION IN RETAIL 2020 Announced

RetailMinded

DENVER, CO — July 16, 2020 — ACTION IN RETAIL is pleased to welcome Co-Hosts IBM, Lightspeed and Zoovu to their debut, virtual experience that will provide inclusive, diverse and accessible business solutions and content to help retailers of all sizes navigate and thrive as the sector builds back better. Dax DaSilva | CEO, Lightspeed.

article thumbnail

Starbucks signs Enforceable Undertaking, backpays staff $4.5 million

Inside Retail

Starbucks self-reported its workplace non-compliance in 2020. The underpaid employees included baristas, supervisors and assistant managers. Starbucks had also underpaid some full-time store managers whose annual salaries didn’t meet minimum Award entitlements because of the overtime and weekend hours worked.

article thumbnail

Your guide to working out your workforce

Inside Retail

In the short term, it will be important to engage and prepare teams adequately for what’s ahead, and to generate excitement about what can collectively be achieved. At a tactical level, leave and shifts will need to be actively managed for maximum coverage but also to allow time for personal restoration.