Remove 2020 Remove Customer Engagement Remove Location Remove Shopping
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LSKD appoints first chief retail officer as part of its “audacious” growth plan

Inside Retail

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. As an omnichannel retailer, making it easier to shop the brand is the main priority, Shaughnessy told Inside Retail. “A

Planning 264
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Meet Nakedvice, the brand founded by best friends in the Sportsgirl stockroom

Inside Retail

Despite a slight dip in 2020, the global apparel market is set to grow to about US$2 trillion by 2028, from US$1.79 Growing the team for global expansion Currently, Nakedvice sells products online and in-store through its Melbourne Flagship in Abbotsford, which serves as a destination location for customers.

Apparel 130
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Global Mutual signs 8,500 sq ft Sports Direct at Affinity Devon

Retail Focus

Nicky Lovell, Head of Outlets and Retail Business Development at Global Mutual comments: “Retailers are increasingly moulding portfolios to enhance overall brand visibility and grow customer engagement; outlet settings are an important part of that strategy and offer improved lease flexibility with rental commitment that is aligned to sales success.

Outdoor 182
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The last mile: How can retailers diversify their carrier strategy?

Inside Retail

Retailers know they need to use technology to enable consumers to shop wherever and whenever they want. Just as customers expect to easily browse according to their preferences, they expect checkout and delivery to go just as smoothly. It’s no secret that consumers prefer fast delivery. Your carrier represents your brand.

Strategy 130
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How top retailers have transformed customer experience

Inside Retail

Combine this with a customer base whose expectations of what makes a great experience have continued to rise, and in some cases are heightened through periods of lockdown, and you have a sense of the challenge facing the retail sector. You can automate this process using smart, real-time messaging, and location technology.

Location 147
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How Malaysian department store Pavilion is connecting with customers

Inside Retail

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. It’s encouraging to observe similar trends in countries like China, where trends such as “revenge shopping” are aiding the country’s speedy economic recovery.

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Analysis: The driving force behind Hong Kong’s retail revolution

Inside Retail

But for Mainland China, this online shopping behaviour has long been considered normal. China has the world’s largest digital population with almost 989 million netizens in December 2020. This digitalisation must transform every part of the business ecosystem, from sourcing and logistics to sales and customer engagement.

Consumer 147