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Meet Sugar: The “anti-establishment” beauty retailer Indian consumers crave

Inside Retail

Consumers are at the heart of all we do. While multinational brands had always dominated the Indian market, their beauty products were not really suited to the skin complexion of the typical Indian consumer. Celebrating uniqueness.

Consumer 130
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Sephora CEO Guillaume Motte shares his four ingredients for success 

Inside Retail

Product curation When it comes to stocking products, Motte said it’s about curating brands, not having the broadest assortment. “We In 2018, the retailer launched Sephoria, an immersive beauty event enabling customers to meet brands and access exclusive products. “We How do you create passion around your sector,” he said.

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C-beauty brands and AI: Inside Sephora’s ‘store of the future’ in Shanghai

Inside Retail

Beyond the curated product offering, the new store features a number of innovative digital touchpoints and elevated beauty services, such as 15-minute skincare consultations, 60-minute makeup sessions and 15-minute “beauty play” sessions to bring virtual looks to life.

Concept 130
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Buy now pay later: What’s retailers’ responsibility?

Inside Retail

Accordingly, brands spend significant time and money positioning themselves to create positive associations with consumers, whether that’s through communicating their purpose or engaging in worthy environmental or social partnerships. ASIC’s consumer research indicates 21 per cent of BNPL users missed a payment in the past 12 months.

Consumer 246
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Immersive, inclusive and interactive: Sephora goes virtual

Inside Retail

Sephoria was originally a physical event, in 2018 and 2019. Upon registration, beauty lovers may choose to opt in and pay a fee to receive a specially curated Experience Kit. Access to social media introduced the ability to have a two-way conversation between consumers and brands.

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First look: V&A’s 1900-Now gallery brings “the history of design to life”

Design Week

“We have sought to bring the history of design to life,” V&A senior curator of design and digital Corinna Gardner says of the museum’s latest gallery, 1900-Now. According to the museum’s curator of 20th century and contemporary furniture Johanna Agerman Ross, these themes were conceived in autumn 2018.

Design 138
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Being responsive to consumer needs will help attractions reconnect with communities

Lumsden Design

Rather than stuffy ‘curators of culture’, the dream has long been to make these attractions part of the fabric of daily life. The V&A Dundee, which opened its doors at the end of 2018, provides a strong example of the effectiveness of this approach. And there has been some success. Look at The British Museum.