article thumbnail

Welcome to the new customer experience

Inside Retail

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared.

article thumbnail

Influencer-Inspired Packaging Trends 2023

CRP

Anine Bing is not the only one who made it big in the fashion game; over the last few years, many influencers successfully made the transition to retail: Something Navy by Arielle Charnas US-based influencer Arielle Charnas has a strong social media presence which she leveraged to get into retail.

Gifts 52
article thumbnail

Creating a Contactless Retail Experience in 2022

Parcel Pending

It’s clear that customers want what they want, when they want it with the freedom to choose their preferred fulfillment channel – whether it’s contactless delivery to their home, curbside pickup, or BOPIL. Plus, these statistics paint a more complete picture: A 5% boost to customer retention can achieve a 25 to 100% profit increase 11.