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What Nordstrom’s Paul Smith pop-up says about the future of this retail trend

Inside Retail

He’s been able to sustain his longevity in the business through listening to his customers over the decades while successfully leading them through different eras of style,” Jian DeLeon, men’s fashion director for Nordstrom, commented. At the end of the day, we’re both fully invested in helping customers look great and feel their best.”.

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E-commerce teams: The unseen keys to success

Inside Retail

Australian Bureau of Statistics figures show a gradual rise in retail spending since 2013, reaching 6.6 When considering how to orient the organisation around the customer, it’s critical to look closely at how business performance KPIs are linked to customer success metrics – from the top down. Much of this spending was online.